ZusanliZusanli
Zusanli
Aug 26, 2025

Q: Live agents

Hi there,

is the number of agents we can use determined per website?

For example, if I use one website with WhatsApp, Messenger, and Instagram, does that count as four agents, or is it one agent per website?

i have 3 companies and want to use everywhere the above 4 , what plan do i need ?

Thanks

Founder Team
Yehia

Yehia

Aug 26, 2025

A: Hello, It's just one agent. WhatsApp/Messenger/Instagram are just channels. If you own the 3 companies go for Tier 1, if you don't and they are your customers go for Tier 3 (one for each customer).

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Verified purchaser

Thank you that is clear !

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