Q: Multiple Questions:
Integration with User Platforms:
Can your application operate within a platform where users log in and access a personal area?
If so, is it possible to integrate the ticket history into the user’s personal area so they can view their support interactions?
AI Chatbot to Human Handoff:
Does your solution support a workflow where an AI chatbot can handle initial interactions and then seamlessly transfer the conversation to a human agent?
If yes, how is the handoff managed, and what is the experience like for the user and the agent?
BYOK for AI Chatbots:
Is there an option to implement a BYOK approach for the AI chatbot?
If so, what are the technical requirements or constraints for this setup?
Yehia
Dec 22, 2024A: Hello,
(1) Yea sure. Are you refering to self services for the tickets?
(2) Yes, AI Chatbots are builtin, and the conversation can be switched to a human agent when the site visitor asks to speak to a live agent. A full walkthrough is available here https://www.youtube.com/watch?v=bfO5g4E0_Dk&t=11s&ab_channel=CharlaLiveChat
(3) Not currently, we use our own key. But would like to hear more on your use case, and which platform you would like to plug it in.