Q: Questions Regarding Chatbot Knowledge Base, White Labeling, and GDPR Compliance
First, you advertise offering a knowledge base in the chatbot area. Is there a limit regarding gigabytes, documents, pages, or links? Can the chatbots be individually trained for specific use cases, or is there only a general database for all?
Secondly: On AppSumo, you advertise white labeling and removal of Charla branding, but many comments ask if and when branding can be removed. Apparently, some areas still show Charla branding. My questions are: Can all parts of the Charla branding now be removed? Is there a complete white-label solution? Is it possible to use our own logo and colors and completely hide the Charla branding?
Additionally, I sent you important questions regarding the European GDPR on August 27th, to which I have not yet received a response. I would appreciate your feedback.
Yehia
Sep 1, 2025A: Hello,
(1) Nop, no limits. Only limit is when it comes to file size for the documents, 50M max per file.
(2) You can create several chatbots for different use cases, one per site
(3) Rightnow i would say partially. We're still missing the CNAME and login logos. This is coming soon this year.
(4) Will check on that, can you ping us on support@charla.com again, i'm not able to identitfy your account from here.