117486808735723559144Q: support ticket doubts
I am using it, configuring it and would like to know some information:
1 - How do I contact support?
2 - Can I connect my emails and receive messages and respond to tickets through my email or only by forwarding?
3 - Can I attach PDFs? I try and always get an error. It works fine with images.
4 - Can I translate the ticket template into Portuguese?
Yehia_Charla
Sep 3, 2024A: Hello, (1) You can drop us a message on [email protected] (2) The customer can reply by email, but agents needs to use the ticketing system (3) Sure you can attach anything, please share more details in your email and the issue you are facing when uploading to be able to help you better (4) You can translate the widget at the moment, we are working on the email templates as well and will release an update for that soon