Charla
Build AI chatbots and chat flows to automate customer inquiries across your website, WhatsApp, and more
One-time payment. Lifetime deal.
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You're a one-person support team trying to keep up with an inbox that never empties. ("The next available agent is also me.")
Meanwhile, customers are messaging you on your website, WhatsApp, Instagram, and Facebook—and they all want a reply in the next five minutes.
If only there was an AI-powered platform that could automate the repetitive stuff, hand off the complex ones to a live agent, and keep every conversation organized in one place.
Meet Charla.
TL;DR
Build AI chat flows and chatbots trained on your knowledge base to automate customer inquiries
Manage all your support tickets and email inquiries from a built-in help desk—no third-party tools needed
At-a-glance
Features
Overview
Deploy AI chatbots, chat flows, and live agents across every channel to automate customer support and resolve inquiries faster
Keep every ticket under control
- Manage all incoming email inquiries from a built-in help desk—no third-party ticketing tool needed
- Send replies from your own domain and configure custom auto-replies to set expectations instantly
- Assign tickets to agents and add internal notes to keep your team aligned without leaving Charla
Automate conversations with AI agents
- Set triggers and let AI agents take action across your connected tools
- Connect with customers on popular channels like website, WhatsApp, Facebook, Instagram, and Telegram—with seamless two-way live translation
- Hand off to a live agent whenever a conversation needs a human touch, without losing context
The right answers, at customers’ fingertips
- Embed your full knowledge base directly in your chat widget so visitors can find answers without waiting for a reply
- Let customers browse support articles and give feedback with thumbs up/down ratings so you know what's actually helping
- Offload your team from repeat questions by putting the most common answers front and center
Train your chatbot on your own data
- Point your chatbot at public articles, private docs, and webpages so it always pulls from your most accurate, up-to-date content
- Upload Word docs, PDFs, and URLs to build a training set that reflects your exact products, policies, and tone
- Create unlimited chatbots and attach different data sources to each one depending on the property or use case
Plans & features
Deal terms & conditions
- Lifetime access to Charla
- All future custom plan updates
- If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates
- You must redeem your code(s) within 60 days of purchase
- Stack up to 10 codes
60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!
Features included in all plans
- Remove Charla branding
- Unlimited AI chatbots
- Unlimited AI chatflows
- Unlimited sites
- Unlimited conversations
- Unlimited canned responses
- Unlimited chat history
- Automatic chatflows
- Pre-chat forms
- Knowledge base
- Helpdesk
- Customer feedback
- Live translations
- Multi-site support
- Triggers and events
- Unlimited custom fields
- Unlimited widgets
- iOS and Android apps
- White labeling