We have to turn a chat into a ticket manually? | Charla

Sumoling123456PLUS

May 4, 2025

Q: We have to turn a chat into a ticket manually? Can this be automated?

Founder Team

Yehia

May 6, 2025

A: Hello, can you share an example of the workflow you are looking to apply ?

Helpful?

Yes, a user is trying to chat but instead of chating live, an email ticket is created automatically.

Founder

okay, so you want the user to choose whether to create a ticket or chat ?

No, I want all the chats to be created as tickets automatically.

I did not received an aswer to my question still.

Founder

Hello, sorry for not getting back to you earlier. No thats currently not possible.