Thanks. “GPT‑4o + domain knowledge = no hallucinations” isn’t sufficient. Meaningful reduction requires RAG with thresholds, an answer‑only‑if‑grounded policy, citations/snippets from the KB, guardrails to prevent speculation, and fallback/abstain on low confidence. Do you implement these? If yes, please share technical details (e.g., thresholds, abstain behavior, citations, metrics).

Thanks for the clarification—great to hear you’re using RAG with thresholds. To satisfy our QA/compliance, could you share a bit more detail: 1. Do you enforce citations/snippets from the KB in answers? 2. What’s the behavior on low confidence (abstain/fallback to agent/ticket)? 3. What retrieval do you use (dense/hybrid) and what thresholds? 4. Do you track metrics;