4.3
Taco ratings
Charla has received positive feedback for its intuitive and user-friendly interface, seamless communication, and robust AI chatbot functionality. However, some users have reported occasional issues with AI functions and the need for improved security features. Despite these minor drawbacks, Charla remains a solid option for those seeking efficient customer support. With a 60-day money-back guarantee, it's worth considering Charla for your business needs.
AI-powered summary of customer reviews
Verified purchaser
Charla est la bonne AI qui change la donne
Gain de temps immédiat et efficacité redoutable : cet assistant est devenu indispensable à mon quotidien. Mais ce qui fait vraiment la différence, c’est l’humain derrière la machine. Un immense merci à Adam du service client pour sa disponibilité et ses réponses précises.
Résultat : 100% satisfait de mon investissement. ---
Adam_Charla
Mar 19, 2026Thanks a lot appreciated.
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Verified purchaser
App quality is good, but stability needs improvement
The app works well and has the features we need, but it has gone down several times over the past few months. Each outage disrupts our workflow, which becomes frustrating. We like the product overall, but the reliability issues need attention.
Adam_Charla
Mar 19, 2026Hi Kushal, We have been doing major optimization on the infrastructure the last few months, would be great if you try things out now and let us know how it goes.
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Verified purchaser
Chatbot only works from "special instructions" and knowledge base. Not documents or web pages so far.
[EDIT: My chatbot was not functioning but they got it back to functioning with just the knowledge base as training data.]
The pros: Good widget customization, knowledge base for customers to navigate directly, ability to direct customers based on "special instructions" you give it in direct text. You can get some ROI with it.
Cons: The AI chatbot does not train on web pages or PDFs or Word documents in my experience even though it is supposed to. It should be able to integrate with Google Calendar or Calendly or Tidycal but currently cannot.
Devs: Get the crawler and doc reader working much better. Allow users to bring their own OpenAI API key for credit usage. Get a calendar integration with a highly popular tool.
Adam_Charla
Mar 19, 2026Hello,
We released recently AI Chatflows, so you are be able now to integerate with Calendly (https://www.youtube.com/watch?v=k4ruMe360wc) and other calendar apps using the same approach.
As for the pdf and doc reader ping us on [email protected] and we will check the issue for you, the ingestor and training is working fine.
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Verified purchaser
Not as good as I thought. Errors on GTM.
I initially thought I was purchasing a plug-and-play chatbot builder with an integrated AI knowledge base. However, it appears I can’t even install the older JavaScript code via Google Tag Manager.
I’ve contacted support about this issue in the last 24-48h but haven’t received a response yet. This lack of communication has significantly reduced my trust in the company’s long-term reliability.
I also tried to train the chatbot, but the backend is overly complicated — it feels like a maze with far too many configuration steps. It’s exhausting just thinking about setting everything up manually. Moreover, the knowledge base feature doesn’t even allow adding URLs for AI training; instead, you’re required to create individual articles for each response.
I’ll be requesting a refund, as I need a chatbot that can be set up quickly and supports e-commerce sales agent functionality.
Adam_Charla
Nov 7, 2025Hello, You can check the following article on how to install it using Google Tag Manager https://charla.com/support/?article=2803-installing-using-google-tag-manager
For the knowledge base, you can actually add urls for trainings, found under Settings ➡️ Your Property ➡️ AI Chatbot section. Would be great if you could share any functionality that you would like to see implemented on...
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Verified purchaser
Strong set of features, needs some improvement
Charla has covered all aspects of a virtual agent feature set. I only tested its core functionality as a virtual chatbot so far and have struggled with the responses generated by chatbot from web page resources provided in the AI Agent section. It did not provide any answers from the web page link. So I converted website into PDF and uploaded those documents but even then, the response mostly are Sorry I am unable to find this information. Not sure if there is a trick to training it. Would love to see it responding to basic questions as I have purchased multiple tiers.
Adam_Charla
Nov 7, 2025Hello, Thanks for sharing your feedback. We have added a functionality to preview the scraped webpages so you're confident whether the main content of the page was picked up without any noise or not. Would be great if you can drop us an email on [email protected], with the expected/actual answers from the chatbot and we will be able to help with possible improvements on the training.
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