A: Hi there,

Thank you for taking the time to share such detailed feedback.

I want to reassure you that the issues you experienced were already identified on our end and have now been resolved. The root cause was related to instability with the LLM provider we were using at the time, which led to the “high influx of requests” message and inconsistent behavior across both default credits and some BYOK models. This has since been fixed, and the system is now stable.

Regarding the model versions you mentioned, you’re absolutely right to point that out. We’ve already updated and aligned our supported models to reflect the latest stable versions and are working on removing the deprecated ones. The issues around bot not collecting user data at the start and fallback flow not triggering as configured, were also part of the same underlying problem affecting response handling, and these have been addressed as part of the fix.

I’d really appreciate it if you could give the product another try, specifically by creating a fresh bot and testing the flows again. It should now behave as expected.

If you run into anything or have questions, feel free to reach out to me directly at [email protected], and I’ll personally make sure it’s looked into.

Thanks again for your patience and for pointing these out so clearly.

Regards,
Akshay