Q: Hi ChayAll Team,
I've already picked up Tier 2 and I'm rooting for your success.
A couple of queries:
1- I need to understand, What do you consider as one WhatsApp message. For example if a customer and I have the below conversation via Chayall + WhatsApp, How many WhatsApp messages is it?
Customer: Hi Me: Hello, How may I help you? Customer: Need more information about your upcoming Workshop Me: Sure, Here's the link to our upcoming workshop Customer: Do you offer any...
Founder Team
Xavier_ChayAll
May 15, 2024
A: Hi @Sumo-ling,
Thank you so much for your success wishes, and best wishes to you as well, we hoep ChayAll will help your business strive online :)
Regarding these important points/questions: 1. Each incoming and each outcoming What'sApp mesage counts, so it would be 6 messages in this case. We've been working with our suppliers and What'sApp Business messages' unit cost is going down, + each...
Q: Hello,
Is there white label or CNAME with the maxed stacked codes?
How do you track support tickets?
Founder Team
Xavier_ChayAll
May 15, 2024
A: Hi @andy54,
Thanks for asking.
Yes you can brand your own ChayAll platform (logos and other customization options), but we don't have CNAME URLs yet if you need to embed it into your own platform. It's been added to the roadmap and it should be available after the summer but I can't give you the exact date now.
About the tickets, conversations with your users are classified according to...
Q: Hi, can the whatsapp option be disabled from the chat widget?
Thanks
Xavier_ChayAll
May 15, 2024A: Hi there, sorry for the delay, yes of course you just need not to activate it.
Best, Xavier
Share ChayAll
Q: Hi ChayAll Team, I've already picked up Tier 2 and I'm rooting for your success.
A couple of queries:
1- I need to understand, What do you consider as one WhatsApp message. For example if a customer and I have the below conversation via Chayall + WhatsApp, How many WhatsApp messages is it?
Customer: Hi
Me: Hello, How may I help you?
Customer: Need more information about your upcoming Workshop
Me: Sure, Here's the link to our upcoming workshop
Customer: Do you offer any...
Xavier_ChayAll
May 15, 2024A: Hi @Sumo-ling,
Thank you so much for your success wishes, and best wishes to you as well, we hoep ChayAll will help your business strive online :)
Regarding these important points/questions:
1. Each incoming and each outcoming What'sApp mesage counts, so it would be 6 messages in this case. We've been working with our suppliers and What'sApp Business messages' unit cost is going down, + each...
Share ChayAll
Q: Hello, Is there white label or CNAME with the maxed stacked codes?
How do you track support tickets?
Xavier_ChayAll
May 15, 2024A: Hi @andy54,
Thanks for asking.
Yes you can brand your own ChayAll platform (logos and other customization options), but we don't have CNAME URLs yet if you need to embed it into your own platform.
It's been added to the roadmap and it should be available after the summer but I can't give you the exact date now.
About the tickets, conversations with your users are classified according to...
Share ChayAll
Q: What are these "2 users", "5 users" ...
refer in plans? Are they refer to number of agents or admin user?
Xavier_ChayAll
May 15, 2024A: Hi J.P., thanks for asking, yes it's the number of agents you can set up on one account to allocate conversations (and customers) to staff.
Any other question?
Best,
Xavier - ChayAll.com
Share ChayAll
Q: Hi, is it possible to deactivate the mention "powered by ChayAll" in the chat bubble?
Thank you
Xavier_ChayAll
May 15, 2024A: Hi @Digital Agency Cody,
Please let me know if your request has been processed, I'm available to help you with this anytime. Best, Xavier - ChayAll.com
Share ChayAll
Hi @Digital_Agency_Cody,
Thank you for asking.
We hadn't planned to do so for the SaaS platform, but customers with sub-accounts can ask us to do this "on request".
Cheers, Xavier - ChayAll.net
Verified purchaser
Hello,
You mean there's not white label or CNAME?
Verified purchaser
Thanks Xavier, really appreciate the ability to request deactivation of the "by Chayall" mention in the chat window for upper tier customers.
Hi @Andy54, yes there is a white label platform, just no CNAME url yet. Best,