Q: Not possible navigate on site!
Hello,
I installed your plugin on an online store and I’m having problems with navigation before cookie consent.
When a user enters the site, before accepting cookies they cannot browse normally. For example, when they open a product page, they can’t see the price or images, and in some cases they can’t proceed with the order. It seems the plugin is blocking essential resources for the store to work.
Is it possible to configure the plugin so that essential cookies or scripts (for prices, images and checkout) are always loaded, even if the user has not yet accepted all cookies?
Ideally, these should be treated as strictly necessary, so that basic navigation and purchasing are always available.
Riad96
Feb 14, 2026A: Hi caixilho,
Good news! Our development team has deployed a fix for the WooCommerce product image and price display issue.
Please clear your browser cache and test again. The banner should now work properly without blocking your product images and prices.
If you're still experiencing any issues, please reach out to us at [email protected].
Thanks for your patience and cooperation while we resolved this!
Hi Riad and Consently team,
Thank you very much for your response.
I really appreciate that you deployed a fix for the WooCommerce product image and price display issue.
congratulations to your support team – you were willing to collaborate, listen, and work together to resolve these problems
Hi caixilho,
Thank you so much for the kind words! We really appreciate your patience while we worked through the issue.
If you run into anything else or have suggestions, don't hesitate to reach out at [email protected].
Thanks again for being a great customer!