116984298784559190432

Verified purchaser

Deals bought: 13Member since: Apr 2025
4 stars
4 stars
Mar 13, 2026

Problem Resolved

I wanted to like Consently, I am not happy with my existing cookie solution and wanted something better. I had an issue and reached out to support, but after some problems with their chat window, we were able to communicate. My initial issue was resolved. I have, however, decided to claim a refund. Consently found a huge number of cookies, most unclassified. I just don't have the time or capacity to understand how to manage the number of unclassified cookies. My existing cookie solution is limited, but the website doesn't break when cookies are rejected and doesn't require deep understanding to make it work.

Founder Team
Abrar_Sami

Abrar_Sami

Mar 13, 2026

Hi,

We are very sorry to hear about your experience with our live chat.

Our team did receive your support request and asked for additional details. However, it appears that the chat service provider we currently use has an issue preserving chat context after a page refresh. Because of this, our reply unfortunately did not reach you. We sincerely apologize for the inconvenience and are taking steps to ensure this does not happen again.

Our support team has since connected with you and is currently investigating the issue you reported. They will follow up shortly with a detailed report.

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