Hi BarbaraV,

We are extremely sorry to hear about your experience.

We have replied to all of your messages within a few hours of receiving them. If you haven't seen our responses, please double-check your spam folder. For reference, you can view our replies here:
https://s.10m.io/share/j7UBgetUBfPX7XgJS1Qg
https://s.10m.io/share/NAsnYMC265iobqNFmokW
https://s.10m.io/share/gUXZVw6wEpSAxDmnBIqk

Regarding the Meta Pixel, our audit of your website indicates that it is not currently installed, which is why the scanner is not detecting it. You can verify this yourself using the "Meta Pixel Helper" tool. Here is a screen recording of our test for your reference: https://s.10m.io/share/1B808kggTDKinuzbULB7

We recommend verifying that your Meta script is correctly implemented. If you have any further questions or need additional assistance, please reach out to us directly at [email protected].

Thanks!