ContextMinds

Product details

Q: Why are my mind maps content disappearing when I re-opening them?

This morning I spent a few hours brainstorming and creating several maps to later find out when I reopened them to find out that nothing showed up on my maps/white board anymore....

I tried to zoom in and out but the content was not there. It dissapeard... what could be causing this to happen . my ideas were lost... I even tried viewing this in the shared link and nothing showed up either. I noticed something like this when I first bought it going through all the cool features, but it wasan't happening as much as it is now that I'm actually starting to use it for work.

Heres short clip showing this: https://screenrec.com/share/tWCqp32LAg

ricardoceja97PLUSEdited Mar 15, 2025
Founder Team
Marek_ContextMinds

Marek_ContextMinds

Mar 17, 2025

A: I am very sorry about that. Thanks for sending email to support as Martina suggested, that gives us a chance to investigate what might have happened. In any case, we are just about to deploy local backups & versioning, so if something happens, either a malfunction or a mistake, you will be able to restore your map easily.

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Founder
Posted: Mar 15, 2025

Hi Ricard, we´re sorry to hear this. We will check it and let you know. Could you send us your user email to support@contextminds.com so that we can get back to you with more details and resolve this issue.

Posted: Mar 15, 2025

Thanks! I just sent an email

Founder
Posted: Mar 31, 2025

Hi, just an update - we have added an automatic local backup and versioning feature so if anything happens, you should always have a backup available - check out our help portal or contact support@contextminds.com for more info.