Zero Support in over 15 days despite multiple attempts
1) COMPLETE LACK OF SUPPORT: As other Sumolings have noted, it is (at least for some of us) simply impossible to get any support. I have tried multiple times by email (to hello@digitalfirst.ai) since late January and as of mid February I still didn't get any reply. I have also tried the "online" chat (which really just tells you to send an email) and didn't get any answer there either. I'm baffled by this lack of basic support. It's surprising that some users have gotten replies (glad for them;).
2) CATEGORIES TO DEFINE YOUR BUSINESS AND THEREFORE YOUR MARKETING STRATEGY ARE NOT RELEVANT ENOUGH FOR A LOT OF ONLINE BUSINESSES - LACK OF GRANULARITY
The reason I wrote to support in the first place was for an issue that might also be of your interest: one of the first steps in using their platform is to write a short "statement" about your business, which is a sentence pre-filled with several dropdowns to describe briefly what your business does and who the target is (ex: B2B vs B2C, etc.). Unfortunately, when creating a statement, the categories available ("capital goods", "raw materials", etc) to describe what my company does are fairly limited, and none of them come close to “SaaS" which is what we offer. I believe a good number of digitalfirst's users might be SaaS and other online businesses. They should add categories and granularities to make it more relevant to users.
3) WHERE IS THE PROMISED NFT AS PART OF THE APPSUMO DEAL?
On a separate note, there was theoretically also a NFT part of the deal for tier 3 Sumolings (and based on previous questions/reviews they were supposed to provide those "within a week" ---> that was months ago). Still haven't received any news either.
When I bought this product, I was a bit doubtful because while some of the reviews sounded really great, some other reviews as well as answers to questions were highlighting some flaws in the business practices, lakc of response, vague answers, etc. I decided to go for it but am regretting big time. I wish I could write a more positive review, and it is never pleasant to have to point out negative things. I would greatly have preferred to resolve these issue privately with their team, but the complete lack of response forces me to do it here. Hopefully it is useful to others, and hopefully their team will reply and make corrections to the platform that benefit not just me but the other Sumolings.
"Digifirst.ai: Recent Updates and Webinar Make Business Growth Easier Than Ever!"
I recently attended the Digifirst.ai AI webinar and it was amazing! The updates and new features that were discussed were incredibly useful and I can't wait to implement them into my business. Digifirst.ai is a gamechanger for any business, whether you're just starting out or growing your business. The tools and features are incredibly powerful and make it easy to automate tasks and streamline processes. I highly recommend this tool to anyone looking to get the most out of their business.
I just bought this during Black Friday, had an issue and their support quickly resolved the problem.
The more I'm using the platform, the more I realize it's a keeper although it is raising the FOMO factor and will probably upgrade my plan!
Just the fact that it helps me organize my funnels in a way that would be easier to execute and share with the client and team is reason enough. I'm glad I bought.
Founder Team
Paulina_DigitalFirstAI
May 9, 2024
Thank you very much for such good feedback! together with the whole team, we try to help all users 😊 And as for the product, we hope that we will surprise you more than once. 🚀
The idea behind digitalFirst is very innovative and the functionalities built until today are well made. I bought it trusting that the development will continue with this pace, and if it happens this deal will be one of the best value for money ever seen!
Verified purchaser
Zero Support in over 15 days despite multiple attempts
1) COMPLETE LACK OF SUPPORT:
As other Sumolings have noted, it is (at least for some of us) simply impossible to get any support. I have tried multiple times by email (to hello@digitalfirst.ai) since late January and as of mid February I still didn't get any reply. I have also tried the "online" chat (which really just tells you to send an email) and didn't get any answer there either.
I'm baffled by this lack of basic support. It's surprising that some users have gotten replies (glad for them;).
2) CATEGORIES TO DEFINE YOUR BUSINESS AND THEREFORE YOUR MARKETING STRATEGY ARE NOT RELEVANT ENOUGH FOR A LOT OF ONLINE BUSINESSES - LACK OF GRANULARITY
The reason I wrote to support in the first place was for an issue that might also be of your interest: one of the first steps in using their platform is to write a short "statement" about your business, which is a sentence pre-filled with several dropdowns to describe briefly what your business does and who the target is (ex: B2B vs B2C, etc.). Unfortunately, when creating a statement, the categories available ("capital goods", "raw materials", etc) to describe what my company does are fairly limited, and none of them come close to “SaaS" which is what we offer. I believe a good number of digitalfirst's users might be SaaS and other online businesses. They should add categories and granularities to make it more relevant to users.
3) WHERE IS THE PROMISED NFT AS PART OF THE APPSUMO DEAL?
On a separate note, there was theoretically also a NFT part of the deal for tier 3 Sumolings (and based on previous questions/reviews they were supposed to provide those "within a week" ---> that was months ago). Still haven't received any news either.
When I bought this product, I was a bit doubtful because while some of the reviews sounded really great, some other reviews as well as answers to questions were highlighting some flaws in the business practices, lakc of response, vague answers, etc. I decided to go for it but am regretting big time. I wish I could write a more positive review, and it is never pleasant to have to point out negative things. I would greatly have preferred to resolve these issue privately with their team, but the complete lack of response forces me to do it here. Hopefully it is useful to others, and hopefully their team will reply and make corrections to the platform that benefit not just me but the other Sumolings.
Best.
Share Digital First AI
Verified purchaser
"Digifirst.ai: Recent Updates and Webinar Make Business Growth Easier Than Ever!"
I recently attended the Digifirst.ai AI webinar and it was amazing! The updates and new features that were discussed were incredibly useful and I can't wait to implement them into my business. Digifirst.ai is a gamechanger for any business, whether you're just starting out or growing your business. The tools and features are incredibly powerful and make it easy to automate tasks and streamline processes. I highly recommend this tool to anyone looking to get the most out of their business.
Share Digital First AI
Verified purchaser
Great Support & Promising Roadmap
I just bought this during Black Friday, had an issue and their support quickly resolved the problem.
The more I'm using the platform, the more I realize it's a keeper although it is raising the FOMO factor and will probably upgrade my plan!
Just the fact that it helps me organize my funnels in a way that would be easier to execute and share with the client and team is reason enough. I'm glad I bought.
Paulina_DigitalFirstAI
May 9, 2024Thank you very much for such good feedback! together with the whole team, we try to help all users 😊 And as for the product, we hope that we will surprise you more than once. 🚀
Share Digital First AI
Verified purchaser
Account Not Activating
Purchased an account, and when I logged in, it sent me straight to the pricing page. What a great first experience with Digital-First.
Paulina_DigitalFirstAI
May 9, 2024Hi,
sorry but it seems to be a technical problem. Please write to hello@digitalfirst.ai and we will help you asap!
Share Digital First AI
Verified purchaser
Tool with a huge potential
The idea behind digitalFirst is very innovative and the functionalities built until today are well made.
I bought it trusting that the development will continue with this pace, and if it happens this deal will be one of the best value for money ever seen!
Share Digital First AI