Dynosend - Plus Exclusive Questions

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Q: Interested in dynosend but

Fist of all the software looks good, just a quick question about the tos, if there is a situation when a user accidentally violates the tos even by accident, do you send a warning or it is an instant ban? I am afraid to instant lose my license.
I understand that it is importent to follow the rules but there can always be a case when there are accidents, especially when it comes to email marketing some software allowing things that others don’t.

Jing61212PLUSMar 29, 2025
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Founder Team
Idir_Dynosend

Idir_Dynosend

Mar 29, 2025

A: Hello,

Thank you for your question.

We understand that mistakes can happen, and we do not punish users for unintentional violations of our terms or policies. Our focus is solely on those who deliberately violate them in a way that causes significant damage. In such cases, we do not issue any warnings.

Additionally, account termination is only possible within the 60-day refund period. After that, we can no longer terminate a user’s account, even in the event of a terms violation.

If you are not using the platform for sending cold emails or spam, there’s nothing to worry about, as we take everything else very lightly.

Let us know if you have any other questions!

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Q: Questions:

-to confirm i can build a custom form and embed into a wordpress site? do you have the option of wordpress shortcode like ninja forms so I can use my own wordpress form design but embed the fields with a shortcode linking to your tool?
-for automated mailers is it possible to create > customer signs up > automatically send a lead magnet like PDF to them? and create different automations like this on different website pages so I can send out different automated lead magnets?
-can we connect our own domain for from and send address? if so how many can we connect?

WonkaPLUSMar 26, 2025
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Founder Team
Idir_Dynosend

Idir_Dynosend

Edited Mar 26, 2025

A: Hello,
Thank you for your questions.

1- You can create unlimited web forms and integrate them using our WordPress plugin, however, you cannot customize the fields in WordPress, you can only do so in Dynosend, which gives you enough styling settings to customize them however you like.
Currently, the plugin supports Elementor for both legacy forms and our new custom form builder, as for short codes, we are working on an update to also include the new web forms.

2- You can add the PDF URL in the form settings under the "redirect after submission" section to allow automatic downloads upon form submission. Additionally, you can set up an automation to send an email whenever a new contact is added to your audience. While our new custom web forms feature launched this month, automation triggers for individual forms are not available yet—but they will be rolled out in a few business days.

3- Yes, you can connect your own domain for the "From" and sender address. Dynosend requires a custom domain for sending emails, and you can connect as many domains as you want.

Please do let me know if you have any more questions.
Thank you

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Q: Affiliate Marketing not allowed?

In your second review here on AppSumo you answered "... Your campaign was against our Acceptable Use Policy for containing affiliate marketing content ..."

So just for clarification - using affiliate links is not allowed??

I do not speak about cold email or spamming people with random affiliate offers - but it is pretty normal to also use affiliate marketing in email marketing (i use it too - my opt in audiance also even expects me to inform them about good deals and offers - i do this for years and have a spam complaint rate of 0% and a open rate of 40%+). So this would be a really crucial information for me.

Thank you!

robertleitingerPLUSMar 26, 2025
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Founder Team
Idir_Dynosend

Idir_Dynosend

Mar 26, 2025

A: Hello,

Affiliate marketing is indeed a common practice, and we understand that some users, like yourself, use it legitimately with engaged audiences. However, many others misuse it for spam related campaigns involving affiliate links. For this reason, we do not allow affiliate marketing to ensure compliance and avoid any issues.

This may not be the answer you are hoping for, and for that we apologize.

Thank you for understanding.

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Q: Openers

Hai Idir,

the question has been asked before : downloadable stats for email campaigns, but I have to be sure about one use case : I want to download a list with all email adresses of people who opened an email (so I can run a weekly lottery based on that list). Is that (going to be) possible with your app ? Kind regards, Juust

juustoutFeb 10, 2025
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Founder Team
Idir_Dynosend

Idir_Dynosend

Feb 10, 2025

A: Hello,

Yes, this option is coming to Dynosend starting Q2, we will be rolling out major updates including the ability to download campaign/audience metrics (for example, downloading contacts that opened that campaign as you asked), as well as the ability to customize the charts on your account.

Thank you.

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Q: contacts

do you have a plan for unlimited contacts? thanks.

113070598914421381671Feb 9, 2025
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Founder Team
Idir_Dynosend

Idir_Dynosend

Feb 9, 2025

A: Hello,

Currently, we do not offer a plan with unlimited contacts. However, we will be launching a limited-time LTD plan exclusively on our website for Sumo-lings who missed the original deal. Please note that this offer will not be available on AppSumo, and the plans will differ from these ones.

While we don’t have an unlimited contacts plan at the moment, it’s a possibility in the future. Be sure to check our website in the coming weeks for updates if you're still interested!

Thank you.

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