Easify Reviews

I purchased this software on September 2; it took some time for 10DLC approval. As of today, October 3, I still haven't completed the onboarding process. There's no assistance available, and I'm having issues integrating the software with HubSpot CRM. I imported almost 100 contacts, but I'm only seeing 2 contacts. I'm still undecided about whether to keep this software. They provided a walkthrough demo and videos to watch; however, they will not provide any hands-on help, which is very disappointing. If I'm unable to get assistance with the onboarding, I won't be keeping it.

Update: What hands-on assistance did your team provide? The agent made it clear that the company doesn't offer hands-on help. Please do not suggest that I am lying. This is my honest experience. When someone invests in lifetime software, they expect to receive help setting it up so they can use it. Most software takes a while to learn; the least you can do is provide a smooth onboarding experience for clients.

At times I wanted to give Easify zero stars, and at other times five stars. I settled on three. Why? Because the team is responsive, the product has real potential, but the way multi-user seats are designed is completely at odds with how the deal is marketed. In this review, I explain how

Easify could easily become a five-star product if they align their features (shared inbox, shared number, role-based access) with the way they advertise. The question is — will they?

I want to start by saying the Easify team was responsive and helpful during onboarding. They answered my questions and even agreed to escalate a bug I found (duplicate contacts from opt-in forms). They also have a polished iPhone app, which shows they care about the product.

That said, my main concern is how the product is marketed on AppSumo versus how it actually works. The sales copy highlights multiple user seats across the different tiers. Naturally, this implies team collaboration — that multiple staff members can log in, share one number, see the same inbox, and work together. That’s how almost every other SaaS with “seats” works.

But in Easify, seats are siloed:

Each user gets their own phone number, (the numbers are siloed however and unique to each user).

Replies to texts are only visible to the sender, not to the team.

There is no true shared inbox or shared identity.

When I raised this, the solution I was offered was to simply share the same login across staff. To me, this is concerning. It means Easify knows the problem exists, knows that customers expect team collaboration, and yet instead of offering role-based access or shared inbox functionality, the recommended fix is to share a single password. That is not why we bought this product. Sharing logins defeats the purpose of multi-user tiers, creates security issues, and feels like a workaround being passed off as a solution.

I introduced Easify to my organization, assuming our three managers could share one official business number and see replies together. Because of the Know Your Customer (KYC) and 10DLC registration process, you have to spend days/weeks waiting before the number is approved. During that time, you naturally set up your teammates, build templates, and prepare the system for use. Only after all of that effort do you discover that you can’t actually run Easify the way almost every other SaaS with multi-user seats works — with a shared identity and shared inbox.

What makes this even more frustrating is that Easify already has a conversation transfer feature — so if a team member leaves, you can reassign their phone number and chat history to someone else. That means they recognize the need for conversations to persist beyond a single user. Yet they didn’t build in the more obvious functionality: the ability for those conversations to be shared across the team from the start.

This gap creates real problems:

From a technical standpoint, granular team permissions and shared inboxes are not exotic features. They’re table stakes for any product marketed as multi-user.

I don’t know what customer segment would prefer “10 siloed seats” over a true team setup, outside of resellers. But for any real organization under a single 10DLC registration, the lack of collaboration makes no sense.

To be clear: I think Easify has potential. The combination of SMS + email in one platform is valuable, and the team is eager to improve. But I strongly encourage them to align the product with the way it’s marketed. If seats are siloed, that needs to be stated up front. If the intention is to serve teams, then shared inboxes, shared numbers, and role-based permissions are essential.

Right now, the misalignment between marketing and reality is frustrating and, frankly, unforgivable given the sunk cost involved in 10DLC registration and onboarding. Fix this, and Easify could win big. But as it stands, multi-user functionality is not what you’d reasonably expect from the deal description.

Getting started with Easify couldn’t have been easier. As soon as I logged in, I was greeted by a series of helpful pop-ups that guided me through a sleek and intuitive user interface. The built-in tour with a progress bar made setup simple, and what really impressed me was the ability to schedule a welcome call right from the dashboard.

I expected a long wait, but I was able to book a call within 2 hours!

While I waited, I completed my profile, including the part I dreaded most: 10DLC registration. But Easify made it easy. The questions were straightforward, and I was reassured that they’d complete the filing and even call me if anything came up.

When my welcome call started, I was even more impressed. The support rep gave me a tailored walkthrough based on my goals, answered every question clearly, and made sure I felt confident moving forward.

Everything was transparent, efficient, and professional, and I felt fully supported through the whole process.

It is clear already at this point that easify has more than the features I was looking for my marketing needs.

I’m honestly blown away. The service is 5-star (taco), and I’m so glad I signed up for Tier 3. If you’re on the fence, don’t be. Easify delivers and is a great buy on AppSumo.

THANK YOU!!

I have had it with this company. They have delayed 10DLC for a month on a web site that was approved for 10DLC in less that 24-hours with another vendor. The person who is supposed to "help" with all this has continued to delay with frivolous changes and cannot get his act together. Seems like this could be a good product, but they have a long way to go. One more wasteful email from them and I'll be done. And to anyone who wants to diminish this honest review, go after someone else. Their product team is seriously flawed.

My tech stack heavily relies on Easify because it functions as a top-tier platform for SMS communications together with marketing operations. The setup is straightforward, Thanks to Moises, the support manager for all the help. The interface is clean and modern, and everything you need is accessible in just a few clicks. Easify distinguishes itself through its exceptional customer support team, which provides continuous attention by responding quickly and offering helpful assistance through calls and chat sessions to address any problems. The level of support I received from this tool exceeds what I have received from any other software.

The platform excels in several areas:
The credit system allows users to accumulate monthly credits that automatically transfer to the next billing period while all-tier plan grants users thousands of free messages per month.mYour business stays safe from spam and fraud through full KYC and 10DLC registration which constitutes a critical component of present-day marketing practices. The support team will guide you through every step of regulatory requirements providing seamless handling of these requirements.

Extensive features:
Users can create automated SMS flows and utilize voice campaigns, which include an option for AI-generated replies and send ringless voicemails (not included on any of the LTD plans).

The mobile application enables users to manage their communications through mobile devices.
The platform includes call recording features alongside email validation tools and DNC checks and allows users to create custom phone numbers and perform number porting operations.

The platform delivers excellent value together with high reliability and customer-centered service which outweighs its minor drawbacks related to multi-company support expansion
and international feature clarity and interface enhancement.

Easify stands as an essential business platform for companies that want to organize their communications securely and scale their operations while maintaining readiness for growth.
Easify 5 tacos without any second thought.