Emailit Questions

Showing 1 - 5 of 558 questions
Parvez_ThriveDeskParvez_ThriveDesk
Parvez_ThriveDesk
Oct 28, 2025
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Q: AWS SES?

Hey,
Are you guys using SES infra?

Founder Team
George_Dragit

George_Dragit

Oct 28, 2025

A: Hi there,

No, we have our own data center and infrastructure. No third parties. (Except ISPs & Networking).

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I_Need_CoffeeI_Need_Coffee
I_Need_CoffeePLUS
Oct 28, 2025
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Q: Default Retention Period?

What's the default retention period without the 'Data Retention' addon? How long the transactional email sent, delivered, open, etc logs are kept for?

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sylvie62sylvie62
sylvie62PLUS
Oct 28, 2025
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Q: Templates?

Is there a way to create Templates that different campaigns or automated emails will be based on? Thank you very much for your response in advance.

Founder Team
George_Dragit

George_Dragit

Oct 28, 2025

A: Hi there,

This is not available, yet. However it is on the roadmap for new year.

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pdaxpdax
pdax
Oct 28, 2025
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Q: Do monthly credits accumulate?

For example, if I don’t use my 100k credits this month, will it accumulate until next month? And do credits have any expiration? Thanks

Founder Team
George_Dragit

George_Dragit

Oct 28, 2025

A: Hi there,

Monthly credits are monthly allowance - they do not roll over and refresh at the start of each month.

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erica81erica81
erica81PLUS
Oct 27, 2025
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Q: Are "Marketing" domains allowed?

I have a legitimate marketing company that needs this service for an app it owns, but both postmark and sendgrid auto-denied the account. Before I purchase, I want to make sure I'll be able to send from this domain: winterlessdigitalmarkering.com - The use case will be for our app: abamarketanalysis.com to verify new user's accounts and send password reset emails.

Thanks!

Founder Team
George_Dragit

George_Dragit

Oct 28, 2025

A: Hi there,

You need to endure that you are following our Acceptable Use Policy and you do not cold-email. (You have to have a valid consent to send marketing emails, and transactional emails need to be trigger by the user itself.)

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