NicoletQ: I bought 4 codes but the codes are not valid.
How do I proceed? Should I open an account, and will you add the codes to it?
brianmfriedman
Dec 24, 2025A: Hey Nicolet,
You can email our team@yourethos.io and we'll help set up your account.
Thanks,
Brian
Verified purchaser
Thanks, Brian! I just sent an email, but it's Christmas Eve. Time for friends and family instead of customers ;)
Verified purchaser
I experienced the same for my 3 code. I'll email the ethos team as well! Thanks.
Verified purchaser
Hi Nicolet, have you received a response from the ethos team already? Thanks
Verified purchaser
Yes, they added the codes to my account, but the follow-up remarks remain unanswered. Probably due to the holiday season, so hopefully they will get back to me next week.
Verified purchaser
Thanks for the feedback, I haven't heard from them yet. Did you create a free-trial account before you emailed them? I understand they will apply the codes to your account.
Verified purchaser
Yes, I created a free trial.
Verified purchaser
Ok, so I'll create my free-trial then follow-up again. Thank you, Nicolet!!!