I love the concept of combining a DAM with guidelines and brand education. Before moving forward, I have a few questions about the current state of the tool and its future direction.
1. Are there working examples of brand guideline pages? The only example I found was your own.
2. Beyond the 4 templates listed on your help page, are more templates in development? I find the current options...
Founder Team
brianmfriedman
Sep 16, 2026
A: Hi Valyant,
Thanks so much for checking out Ethos.
We’re actively working on the next evolution of Ethos, including expanding the flexibility and design capabilities of brand guideline pages. The feedback around more modern layouts like bento-style sections is especially helpful and very much aligned with where we want to take the product.
I've been waiting for over 48 hours for a response. No one is answering their chat or emails. I see many people complaining about the same issue: the codes can't be redeemed correctly, and I just confirmed it. These complaints have been going on since February of this year, and it hasn't been resolved in six months?
How can I get my tier 3 code fixed?
Founder Team
brianmfriedman
Sep 16, 2026
A: Hi Andres,
I’m really sorry about this experience.
Please email us directly at [email protected] with your AppSumo purchase details, and we’ll make sure the team looks into this and gets back to you as quickly as possible.
We really appreciate you giving Ethos a try and would love the opportunity to make this right. Thank you for bringing this to our attention.
Which team? The one who never answers?, which tool? The one that never worked?, what opportunity to do things right? The same one who hasn't processed the same complaints since 2025? You are a complete joke and your support is a scam.
Q: Are there currently SSL certificate issues affecting Ethos-hosted brandbooks or related domains?
I recently noticed browser security warnings suggesting that an SSL certificate may be missing or misconfigured. Could the Ethos team confirm whether there are any known SSL certificate issues at the moment?
If so:
1. Which domains or services are affected? 2. What is the expected timeline for resolution? 3. Are user data, custom domains, or published brandbooks impacted in any way? 4. What is...
Founder Team
brianmfriedman
Jun 30, 2026
A: Hi Admin4179,
We recently completed our annual SSL certificate renewal and upgrade through Cloudways. The vast majority of sites should now be covered by the updated certificates.
If you're still seeing an SSL warning on your Showroom, please email [email protected] your custom URL. Our team will verify that your new SSL certificate has been provisioned correctly and resolve any remaining...
I recently purchased an Ethos code, but I am unable to redeem it. Whenever I try to activate the code, the redemption process does not complete successfully.
Could you please help me activate my account or manually apply the code if needed?
Q: Current state of the tool and future direction
I love the concept of combining a DAM with guidelines and brand education. Before moving forward, I have a few questions about the current state of the tool and its future direction.
1. Are there working examples of brand guideline pages?
The only example I found was your own.
2. Beyond the 4 templates listed on your help page, are more templates in development?
I find the current options...
brianmfriedman
Sep 16, 2026A: Hi Valyant,
Thanks so much for checking out Ethos.
We’re actively working on the next evolution of Ethos, including expanding the flexibility and design capabilities of brand guideline pages. The feedback around more modern layouts like bento-style sections is especially helpful and very much aligned with where we want to take the product.
On your questions:
1. Brand guideline examples:...
Share Ethos
Q: Why is the support so slow?
I've been waiting for over 48 hours for a response. No one is answering their chat or emails. I see many people complaining about the same issue: the codes can't be redeemed correctly, and I just confirmed it. These complaints have been going on since February of this year, and it hasn't been resolved in six months?
How can I get my tier 3 code fixed?
brianmfriedman
Sep 16, 2026A: Hi Andres,
I’m really sorry about this experience.
Please email us directly at [email protected] with your AppSumo purchase details, and we’ll make sure the team looks into this and gets back to you as quickly as possible.
We really appreciate you giving Ethos a try and would love the opportunity to make this right. Thank you for bringing this to our attention.
Share Ethos
Which team? The one who never answers?, which tool? The one that never worked?, what opportunity to do things right? The same one who hasn't processed the same complaints since 2025? You are a complete joke and your support is a scam.
Q: Is there an alternative URL that can be used?
When trying to access https://info.yourethos.io/ I get the following error:
Error Code: SSL_ERROR_INTERNAL_ERROR_ALERT
Is this issue being resolved and/or is there an alternative URL that can be used?
Share Ethos
Q: Are there currently SSL certificate issues affecting Ethos-hosted brandbooks or related domains?
I recently noticed browser security warnings suggesting that an SSL certificate may be missing or misconfigured. Could the Ethos team confirm whether there are any known SSL certificate issues at the moment?
If so:
1. Which domains or services are affected?
2. What is the expected timeline for resolution?
3. Are user data, custom domains, or published brandbooks impacted in any way?
4. What is...
brianmfriedman
Jun 30, 2026A: Hi Admin4179,
We recently completed our annual SSL certificate renewal and upgrade through Cloudways. The vast majority of sites should now be covered by the updated certificates.
If you're still seeing an SSL warning on your Showroom, please email [email protected] your custom URL. Our team will verify that your new SSL certificate has been provisioned correctly and resolve any remaining...
Share Ethos
Q: Unable to Redeem My Code
Hello Ethos Team,
I hope you're doing well.
I recently purchased an Ethos code, but I am unable to redeem it. Whenever I try to activate the code, the redemption process does not complete successfully.
Could you please help me activate my account or manually apply the code if needed?
brianmfriedman
Jun 23, 2026A: Hi Saurabh,
Can you please email [email protected] for more help?
Thanks,
Brian
Share Ethos
Hello, is anyone available to help me?
You there brianmfriedman sir?
Hey anybody help me to activate my codes?
I haven't received any response from your suggested email. Could you please help me?