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Q: Hi I am new to this, can you record only instead of live meeting, if so where are the recorded files that I t ...

think I recorded with sharing screen. I been looking for Youtube Vloggin software. I hope I can use this.

SumolixieApr 20, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Thank you for your question! Yes, it is possible to access our screensharing and recording features without needing someone else to join the meeting room. Therefore this platform could be used for your needs.

The recordings are available in the room's meeting history, and are automatically saved in .webm format. For more information on this, please visit: https://help.eyeson.com/eyeson-room/en/articles/1342231-recording-explained

If you have any additional questions, please do not hesitate to contact us.

Cheers,
Sienna

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Q: I like the idea that I can have a one-to-one meeting and the other participant can "draw" on the presentation.

Good for "show me where" type questions!

When the meeting is over, is there a way to direct the other participant to a specific URL? Apologies if this has been asked before...

Many thanks

SILLSApr 20, 2020
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Q: Hello Shany, Is this appsumo deal really a lifetime deal of a 5 years deal?

It was mentioned in some comments 3 years and then lifetime, and finally I've seen it was mentioned as a 5 year deal.

Thank you,
Sohel

SumofanApr 7, 2020
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Q: Hello, your product looks well.

Some reviews are a little bit deterrent, especially where I can find infroamtion about poor video quality which is really important. Before I buy it I would like to get answer to some my questions :)
1. Do you plan to add the functionality of "breakout rooms" as Zoom has got? I'm looking for the tool that works constantly and with high quality, but also that I could do group or pair work during the workshops. E.g. I have a training and I would like to share people for two different groups at the same time and I would like to put them virtually in that rooms without new links or something like that.
2. Is it possible to unmute some people or all of them?

Best regards,
D.

daria.aleksandra.kaminskaPLUSApr 18, 2020
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Q: I have wrote to your support several days ago, there is no response.

Can I draw or point on my PDF or images for presentation?
Can I do a webinar? What are its limitations?

Noah_MosesApr 17, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: We are currently experiencing a massive influx of new requests in our support channel, which is why we want to apologize for any delayed response and hope for your understanding!

Regarding your first question- yes, when you are sharing a PDF or image, you can utilize a toolbar that can be found on the lower right corner of the screen. With the pencil, you have the option to mark and write things on the image/PDF in different colors. For more information on this, please visit our help center article linked below!

https://help.eyeson.com/eyeson-room/en/articles/2727410-file-presentation

Regarding webinars- eyeson is great for remote teams, large teams and freelancers, but we may not be the best tool for someone who wants to exclusively use our webinar features. We offer broadcasting and recording, but these are mainly to support and enhance your video meetings. After all, each video meeting allows up 100 people. For information on setting up a webinar room, if you want to test it out yourself, please visit the link below.

https://help.eyeson.com/eyeson-room/en/articles/1418866-how-do-i-set-up-my-webinar-room

I hope this helped address your questions, and again, we apologize for the delay!

Best,
Sienna

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Q: Zoom meetings has failed me tonight, so I am looking for alternatives.

Zoom meetings has a feature where I can go full screen, so a single person is shown, but the second one of the other persons in the meeting speaks the view automatically switches to the person who speaks.

I saw on the webinar recording that eyeson is able to show the name of the speaker as a kind of lower third, but is it possible to switch the view automatically to the person who speaks?

And are you considering RTMP streams as well as youtube and facebook?

Cheers.

e0642e8effbd449aaf7445f83fbde860Apr 14, 2020
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Founder Team
Shany_eyeson

Shany_eyeson

May 14, 2024

A: Hi and thanks for reaching out!

We actually just recently integrated RTMP streams as well for YouTube and Facebook! (and many more platforms)..

Unfortunately, we do not have the ability to automatically switch to the full view of the speaker, but you can always change the layout manually if there is a speaker or speaker panel!

I hope that helps! You can always start a free trial to see if you want to give us a try!

Best, Shany

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Q: Any possibilty of accessing your api with this deal?

Aceit_AutomationCoursePLUSApr 14, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Thank you for your interest in our eyeson API!

Yes, we offer full access for developers to use our API and build custom solutions. To find out more, please visit our developer site at: https://www.eyeson.com/developers/

Best,
Sienna

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Q: Are members and hosts the same sense?

Johnson_IceApr 15, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Great question! Essentially yes, both a host and a member need to be License Holders.

The differences are subtle. For example, a host is the creator of a room. Therefore, he or she is the only person who can delete the room/ edit the room settings. Moreover, the host can decide if live streaming, recording, layout settings and video reactions are activated or not. If the host invites another licensed person to the room, he or she becomes a member of that room.

Let us know if this is clear, and if you have any further questions, please do not hesitate to reach out!

Best,
Sienna

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Q: Can you remote access a participant's screen?

bb3a3f9e172f4c498cdb1ce47085a0d6Apr 13, 2020
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Founder Team
Ekaterina_eyeson

Ekaterina_eyeson

May 15, 2024

A: Are you talking about sharing your screen or sharing a PDF/image during a group video call with eyeson? Cool, then eyeson represents the perfect solution for you. You can easily share your screen with other participants. In case you are talking about controlling a mouse of a person, then we do not provide this feature yet.

Best,
Ekaterina

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Q: I am ambitious.

Would it be possible to hold 2 separate meetings & have 2 windows displayed on my big PC monitor at the same time? But no audio, at the most screen sharing.

len45Apr 8, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Great question, with eyeson, you can be as ambitious as you want! You can join multiple meetings and webinars (with the same user) simultaneously. All you'll need to do is manage your local CAM / MIC access when you do so.

For more information on this, please visit our help center: https://help.eyeson.com/eyeson-room/en/articles/2081590-does-eyeson-allow-multiple-meetings-and-webinars-at-the-same-time

Best,
Sienna

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Q: hi eyeson support, do you have any future roadmap on eyeson?

tahnks

c46a2955b4f24d598c62626456df10b8Apr 12, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Currently, there is no public roadmap available, just internal. However, we encourage users to share feedback for consideration, as we are always looking for ways to improve, and we love to hear your experiences!

Best,
Sienna

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Q: Hi.

I am curious is this offer compatible with restream.io. Could I use restream.io to stream a eyeson group call.

mikeannikeebayPLUSApr 4, 2020
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Founder Team
Ekaterina_eyeson

Ekaterina_eyeson

May 15, 2024

A: Hi there,

Recently we created a new way how you can live stream with eyeson to different stream providers (restream as well). In order to create the broadcast you just need to copy the RTMP URL and the Stream Key and paste them into the Livestream Dialog window in the eyeson video call. Choose Livestream, enter the values and press start.
For further guidance, please, check this help article: https://help.eyeson.com/eyeson-room/en/articles/3902089-live-streaming-with-eyeson

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Q: We can set a different YouTube channel and Facebook page to stream to each time, yes?

f829401ca12c4d419cc5d029f7ef0b8fMar 22, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Yes, you can stream to both platforms simultaneously!

For more information on live streaming with eyeson, please refer to the below link.

https://help.eyeson.com/eyeson-room/en/articles/3902089-live-streaming-with-eyeson

Best,
Sienna

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Q: Does my client need to create an account at Eyeson before joining the call?

nikki25Mar 24, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Your clients will not need to create accounts before joining your meetings, which is a feature that makes getting started with eyeson quite easy! All they need is a browser (see more information below at the link). No software installation is required.

Please let us know if you have any further questions!

https://help.eyeson.com/eyeson-room/en/articles/1355701-invite-colleagues-friends-to-your-meeting

Best,
Sienna

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Q: Is there any limitation on how long the meeting can last?

Is limited only for 2 hrs or 1hr? Or we can do meeting longer hours

patrick_tejMar 27, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Meeting rooms can be used for as long as you need them! There are no time limitations.

Should you have any further questions, please do not hesitate to contact us.

Best,
Sienna

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Q: I love the app so far :) The one issue I am having presently is that I can't find a way to add more than 4 people into the app on video.

My layout panel only goes up to 4 people and there is no way to add more.
Please help!

TechnoTechnoApr 4, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Thank you for your feedback!

To address your question, in our layout settings, you can manually define whose video is visible. Kindly note, up to 9 people can be visible on screen at a time. However, depending on your preference, this view can be changed to 1, 2, or 4 videos being displayed.

For further insight into adjusting your layout, please refer to the below article.

https://help.eyeson.com/eyeson-room/en/articles/1497533-change-your-video-layout

Should you have any further questions, please do not hesitate to contact us!

Best,
Sienna

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Q: I signed up a host account and added it to one of my rooms but it says that she's on a 14-day trial.

Does she have to pay after the trial ends?

GrimaldoApr 13, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: For the first 14-days, some new users might see the display of a free trial, but this view will go away and does not affect your license.

The added host will not be charged once her 'trial period' is over. After the 14-days she will be moved to your license, for free. Kindly note, with our trials, there is no credit card information needed for activation.

Should you have any further questions, or need support, please do not hesitate to contact us!

Best,
Sienna

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Q: Hi, its looks like the dev is on hold from 2017.

1. Do you have roadmap?
2. Do you have changelog?
3. If 1+2 is no answer, do you plan to improve the video quality?
4. When i share a screen and try to present video.. the sound not pass from my computer. Can you tell me if its limitation?

NetanelApr 13, 2020
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Q: Hi, I've tried eyeson and my team loved it.

We were wondering if you can have more than 9 faces in the grid? We have more on our team but it didn't seem like we could get everyone in the grid. How does the face grid work? If not, do you have plans to expand the grid to allow more people's video to be seen?

reformedmediaPLUSMar 31, 2020
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Q: Hi, I am interested to buy and I have the following questions: 1) LinkedIn live stream - is it on the road map?

2) How many paid users do you have now?
3) File format it saves for recording? What is the capacity for storage? Any expiry?
4) Can I use it for group meetings of 80 for presentation?
5) Can I draw or point on my PDF or images for presentation?
6) You mention earlier it's not meant for webinar - how is that and what are it's limited capabilities?

Noah_MosesApr 11, 2020
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