eyeson Questions

Showing 1 - 20 of 335 questions

Q: You can't mute individual members of the room, so if someone is talking you can only mute all if someone is ...

disturbing with noise, not one person, and by that you also a mute person who is presenting.

If you lock the room so nobody else can join and interrupt the meeting if anyone disconnects they can not rejoin if they are not registered by email. And of course,you can not unlock the room once locked first time during the meeting.

9f68b0a0a3684b5da69dc715d28eddbfMay 2, 2021
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Q: The platform isn't loading.

I tried in safari, chrome and on two different laptop/desktops. I get an error message that it "cannot load" "load cannot follow more than 20 redirections." I have cleared cookies. I am regretting purchasing this because it has been consistent problems. Can someone assist? I obviously cannot log into eyeson directly or assistance.

lizaann6Jul 24, 2020
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Q: Hi Shany, I popped over to your site to test your product out as I was going to purchase before this deal ...

ended but when I try to use the Layout section anything in the layout lags very badly other than that the speed an quality is exceptional would this be a problem in the purchased version ? as I would like to utilise the layout facility when using your product .

DawUKPLUSJul 23, 2020
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Q: I bought two codes and it allowed me to configure the app and it worked fine for an hour and now it doesn't allow me to login to my account.

It forces me to sign up for a free 14 days trial??? Since I already bought 2 codes then why it is forcing me to sign up for free trial. When I click on the free trial, it then shows me my 2 codes but then it also tells me that the trial will expire in 14 days!
Can you guys please check what is going on?
Thanks

JayCPLUSJul 23, 2020
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Founder Team
sienna_eyeson

sienna_eyeson

May 15, 2024

A: Hello Jay,

For the first 14-days, some new users might see the display of a free trial, but this view will go away and does not affect your premium license!

If for some reason, after the 14 days you cannot log into your account, it could be that your email was deleted from the host list. If you accidentally deleted it, you won't be able to access the system anymore.

Here is what you can do...

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Q: Heya guys it says 100 participant per call, does that includes in the live streaming on social?

if yes, How?

Thanks

347075499c15403389edee9eaa93c3f8PLUSJul 22, 2020
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