ZevsMaticQ: Need an excuse
I need to share my experience from last week because FlexiFunnels handled my case with shocking unprofessionalism.
After the system deleted the resources from all my online course lessons, I had to remind support multiple times to fix it. Eight days later, they blamed me for not adding the sources correctly. That is false, I saw the success message, and the files were working perfectly until I logged back in the next day.
Furthermore, Maddy replied to my public review but completely ignored my email. I have had a string of bad experiences with this platform, but this was the final straw.
Maddy_FlexiFunnels
Jul 10, 2026A: Hi Marcus, I've now got a clear answer for you, and I'm going to be completely straight: this was on us.
It was a bug on our side, not anything you did. You added your resources correctly, you saw the success message because it genuinely worked, and then our bug caused them to drop. So the frustration you felt about being blamed, you were right, and I'm sorry that's how the support exchange came across. That shouldn't have happened.
The good news: it's already fixed. The team resolved it on Monday, so it's been sorted for a couple of days now. You can re-upload your resources, and they'll stay put and work exactly as they should.
Here's the honest why, because you deserve the full context. We're in the middle of a big revamp of the entire course and membership experience, bringing in top-class themes inspired by the best platforms out there, gamification, and a new structure where courses and community work together. While building that, this bug slipped in and affected existing course resources. That's on us for not catching it before it reached you, and your report is what got it fixed.
And there's genuinely good news coming out of the same work: the new community feature is going live very soon, most likely this month (I announced it in our Facebook group this week), and the full course revamp lands shortly after. So the same project that caused your headache is about to give you a significantly better course platform.
You've had a rough run and stuck with us through it, and I don't take that lightly. If you hit anything at all as you re-upload, email me directly, and I'll make sure it's handled immediately. Thank you for flagging it, you genuinely helped us fix something for everyone.
— Saurabh
Co-Founder, FlexiFunnels
Hi,
Thanks for the final transparency, but how can you keep saying it has been fixed, when you tell me to upload all sources I used several hours on, as you have not managed to add it back?
I experience a lot of bugs, and have hard time to trust using and investing more time on your software!
Hi Marcus, fair question, and the answer is simple: the bug stopped your sources from saving in the first place, so there's no stored copy on our side to restore. If there were, we'd have just put them back for you. We can't re-add files that were never saved; that's the honest reason it needs a re-upload.
Here's the part that matters though: you don't have to do it alone. Hand your files to our team, tell us where they go, and we'll add them back for you (or on a call with you, whichever you prefer). I've also replied to your email to set this up.
On the bugs and trust: that's fair to raise, and the honest context is we're mid-way through a big course and membership revamp, which is where this issue crept in. It's fixed, and the upside is a much stronger course platform with gamification and more good stuff landing very soon. Let's get your sources back in first, reply to my email, and we'll handle it.
Declined. Sending the files and explaining where each one belongs would take as much time, possibly more—than resolving the issue again myself. The files may also contain sensitive information, so I am not comfortable sharing them because of data-privacy concerns.