BeesumQ: An important notice from FlipBooklets
We’ve had an outage since around 07:05 UK time this morning. Books and the dashboard are both affected. It’s a hosting provider issue upstream of us, and they’re working on it with their own provider. We're watching it very closely and will post here the moment it’s back. Please accept our apologies, I know that’s not what anyone wants to hear on a Tuesday morning. It is unfortunately out of our hands currently. We’ll be fully reviewing this once service is restored. For now, the most we can do is stay on their case. Bear with us. We appreciate your understanding and continued support.
Beesum
Edited Oct 20, 2026A: An update from our hosting provider 09:21 BST:
The service disruption is caused by a power outage at the affected location. Our upstream provider has successfully restored the power supply and is now actively working on bringing the affected infrastructure and services back online. Our team remains in close coordination with the upstream provider throughout the recovery process to ensure that all affected services are restored as quickly and smoothly as possible. We are closely monitoring the situation and remain fully focused on minimising downtime and returning all services to normal operation at the earliest opportunity.
Update 10:41 BST:
Our team is still actively working to resolve the issue and restore the affected services. We remain in close communication with our upstream provider and are closely monitoring the progress of the ongoing recovery efforts. Our priority remains to restore all services to normal operation as quickly as possible. We appreciate your continued patience and understanding while the technical work is in progress.
Update 11:05 BST:
FlipBooklets has been unavailable since early this morning (UK time) because of a major Google Cloud outage in London, which our hosting provider runs on. It’s affecting a wide range of UK services, including banks and delivery companies:
Sky News coverage:
https://news.sky.com/story/google-outage-latest-banks-and-delivery-services-affected-by-outage-13600814
BBC News coverage:
https://www.bbc.co.uk/news/live/c58jd2kjp93xt
Your account and booklets haven’t gone anywhere. They just can’t be reached until Google and our host restore service. I’m watching it closely and will post here as soon as everything is back.
Sorry for the disruption, and thanks for bearing with us.
Further update 12:31 BST:
The issue has been partially mitigated, and we continue to work closely with our upstream provider to achieve a full resolution. We are currently awaiting a permanent solution, which we expect to be implemented as soon as possible. Our team remains in active communication with the upstream provider and is closely monitoring the situation to ensure that any further developments are addressed promptly. Please rest assured that we remain fully committed to resolving this issue at the earliest possible opportunity and restoring normal service operations as quickly as possible. We appreciate your continued patience and understanding as we work towards a complete resolution.
Update 14:05 BST:
I am pleased to say that services have been restored and appear to be stable. We will continue to monitor to ensure it is fully resolved. Google will be providing another update at 15:00 BST. We will keep you informed if anything changes.
https://www.bbc.co.uk/news/live/c58jd2kjp93xt
Once again I would like to thank you for your patience and understanding regarding the outage.