I just tried this product after having it for a few years and not using it. It is so easy to setup and so easy for the client, I only say this because I tried another application and I just had problems. Well done GetScreen.me
Initially loved it. However.... hit an issue where sessions (when left running for 4-5 minutes) were hijacked by someone/something running Windows Command Prompt windows. Notified support multiple times - with screenshots and videos - and everything from automatic antivirus program to the sandbox feature in the Microsoft Defender Antivirus was blamed. Thankfully didn't receive any of the files the hijackers tried to send me. Don't feel it's safe to continue use.
Easy Client Collaboration with getScreen.me and excellent Support from the getSreen.me Team
As a web developer, I am constantly looking for efficient solutions that make life easier for both me and my clients. Initially, I used TeamViewer, but I was frustrated by the requirement that my clients had to download the software to establish a connection. Then I tried AnyDesk and was quite happy with it until they changed their business model, which again required downloads for communication.
In my search for a better alternative, I came across getScreen.me. Here, I finally found a solution that allowed me to establish a remote connection via a simple link – without any need for my clients to download software.
Why is this so important to me? The entry should be as seamless as possible. As a web developer, I sometimes only need a brief meeting to gather more information from a potential client. Often, IT systems are already in place that the client needs to show me so that I can provide informed advice. The entry barrier needs to be minimal. If a prospect doesn't have to download and install software but can simply connect via a link, they are more likely to take this initial step.
Once the collaboration starts, the prospect becomes a client. During the project and ongoing cooperation, I then explain the process and the advantages of software downloads for permanent support. But for that first critical step, I need a quick and easy solution – and getScreen.me provides exactly that.
Additionally, I would like to highlight the excellent support from getScreen.me. I initially faced a seemingly unsolvable technical issue. However, a support agent worked so persistently on the problem that a solution was eventually found. I sincerely thank Elena from the customer success management compartment for her dedication. Her and Support Team efforts not only resolved the issue but also demonstrated the reliability and customer-focus of getScreen.me's support.
This way, I can offer my clients a seamless service without technical barriers. This not only increases my clients' satisfaction but also significantly eases my daily work.
Exceeding Expectations for Remote Access and Support
I have been using Getscreen.me for a while now and I must say, it has exceeded my expectations. As someone who relies on remote tools for my projects time to time, but more so for my non techy family where i became the de facto IT help desk, I have tried almost every option out there, but Getscreen.me stands out from the rest. The ease of use and seamless functionality make it a joy to work with. I can connect effortlessly and clients and family find it easy to use as well. The ability to rename the tool and add a custom icon adds a personal touch. The support team has been quick to resolve any issues I have encountered. Overall, I am incredibly happy with my purchase and would highly recommend Getscreen.me to anyone in need of a reliable remote tool.
As I'm launching my own repair shop, finding a cost-effective yet feature-packed app for remote tech support is crucial. App Sumo's GetScreen.me App is the perfect fit, which earning my 5-taco review. The app's simplicity and ease of use make it accessible for all users, regardless of technical expertise. The recent addition of mobile accessibility further enhances its appeal. GetScreen.me App emerges as an excellent choice for anyone in need of a straightforward and effective remote access solution.
Verified purchaser
Great Tool
I just tried this product after having it for a few years and not using it. It is so easy to setup and so easy for the client, I only say this because I tried another application and I just had problems. Well done GetScreen.me
Verified purchaser
Security Issues (unfortunately)
Initially loved it. However.... hit an issue where sessions (when left running for 4-5 minutes) were hijacked by someone/something running Windows Command Prompt windows.
Notified support multiple times - with screenshots and videos - and everything from automatic antivirus program to the sandbox feature in the Microsoft Defender Antivirus was blamed.
Thankfully didn't receive any of the files the hijackers tried to send me.
Don't feel it's safe to continue use.
Verified purchaser
Easy Client Collaboration with getScreen.me and excellent Support from the getSreen.me Team
As a web developer, I am constantly looking for efficient solutions that make life easier for both me and my clients. Initially, I used TeamViewer, but I was frustrated by the requirement that my clients had to download the software to establish a connection. Then I tried AnyDesk and was quite happy with it until they changed their business model, which again required downloads for communication.
In my search for a better alternative, I came across getScreen.me. Here, I finally found a solution that allowed me to establish a remote connection via a simple link – without any need for my clients to download software.
Why is this so important to me? The entry should be as seamless as possible. As a web developer, I sometimes only need a brief meeting to gather more information from a potential client. Often, IT systems are already in place that the client needs to show me so that I can provide informed advice. The entry barrier needs to be minimal. If a prospect doesn't have to download and install software but can simply connect via a link, they are more likely to take this initial step.
Once the collaboration starts, the prospect becomes a client. During the project and ongoing cooperation, I then explain the process and the advantages of software downloads for permanent support. But for that first critical step, I need a quick and easy solution – and getScreen.me provides exactly that.
Additionally, I would like to highlight the excellent support from getScreen.me. I initially faced a seemingly unsolvable technical issue. However, a support agent worked so persistently on the problem that a solution was eventually found. I sincerely thank Elena from the customer success management compartment for her dedication. Her and Support Team efforts not only resolved the issue but also demonstrated the reliability and customer-focus of getScreen.me's support.
This way, I can offer my clients a seamless service without technical barriers. This not only increases my clients' satisfaction but also significantly eases my daily work.
Sincerly Jacqueline
Verified purchaser
Exceeding Expectations for Remote Access and Support
I have been using Getscreen.me for a while now and I must say, it has exceeded my expectations. As someone who relies on remote tools for my projects time to time, but more so for my non techy family where i became the de facto IT help desk, I have tried almost every option out there, but Getscreen.me stands out from the rest. The ease of use and seamless functionality make it a joy to work with. I can connect effortlessly and clients and family find it easy to use as well. The ability to rename the tool and add a custom icon adds a personal touch. The support team has been quick to resolve any issues I have encountered. Overall, I am incredibly happy with my purchase and would highly recommend Getscreen.me to anyone in need of a reliable remote tool.
Verified purchaser
Cost Effective , Yet Feature Rich
As I'm launching my own repair shop, finding a cost-effective yet feature-packed app for remote tech support is crucial. App Sumo's GetScreen.me App is the perfect fit, which earning my 5-taco review. The app's simplicity and ease of use make it accessible for all users, regardless of technical expertise. The recent addition of mobile accessibility further enhances its appeal. GetScreen.me App emerges as an excellent choice for anyone in need of a straightforward and effective remote access solution.