Q: Lost T3 access to Heybase Account
I've been emailing, messaging and doing everything I can to get in touch with these guys. I was given a clients account to perform work, and immediately had issues. Contacted the team, got an instant response, but over the past 2 weeks theres been no follow up on why the account lost its T3 access and why it is taking so long to be restored.
Karan_Heybase
Nov 11, 2024A: Hey Josefa,
We apologize for the inconvenience and any delays in follow-up. We hope your issue has since been resolved, but if you’re still experiencing any problems with T3 access, please reach out directly on our support email.
Thank you for your patience, and we’re here to help!
ShopaholicPLUSPreviously had issue with them as well in term of support not responding. But they did replied after a few months. I was told by support they have improved. I will give it another try and see
maverickfoo81Obviously not. This is the first time I see questions unanswered for so long for an Appsumo deal.
Thank you for giving us another chance! For the quickest support, please reach out to us through our official community (community.heybase.io) or by email at support@heybase.io. We’re here to assist and ensure you have a great experience this time around.
christian814PLUSThis Q&A should tell you everything you need to know
Josefa_PLUSKaran, thank you for resolving this issue. It has most defiantly been fixed and I appreciate you being open and willing to help. You were very open and transparent during conversations and when a solution was available you were quick to provide it so for that I am grateful.
ShopaholicPLUSQuestion remained. How does it benefit for previous users of Tier2 to upgrade to Tier3?