Heybase Reviews

The product really doesn't have any support at all. No one gets back to you when writing to support. The login function breaks daily. Cname stopped working months ago and now no room can be uniquely branded.. It's really disappointing because the concept is good and the tool looks great but with it constantly crashing and literally ZERO support it makes it functionally useless.

The room itself looks good and once I get it to work, I think my clients will like it.

But getting it to work... I'm starting to despair here. Trying to build a sales room but every few minutes, my entire browser crashes. And changes haven't been saved.

Also, some of the integrations don't seem to work, just gives me a blank page. It's just a pain to get it to work currently. I accidentally delete stuff and there's no back button. I think you guys need to test this yourselves and fix all the bugs before it's ready for use.

Will be great once the bugs are fixed.

I had to actually come back and upgrade my review after lack of support, and finding out that the "embed" feature is nothing more than a static photo of and un-clickable image, not a true active embed. Not sure if I wanna keep this.

Support gets back to you "within a day" writing messages to your client don't get email notifications, only the proposer does. The mini intro video overlays the chat box so you can't communicate, buggy UI, even their own video sample doesn't load on occasion because of "video to large" other times it loads but with out sound. the client has no idea that you have sent messages without clicking on the actual room and opening the chat function, i can see you sending the client messages and they won't have clue, the analytics are do not work, you can spend all day looking at the proposal but say the client spent 0 minutes looking at it,

This app is not getting the love and care it deserves!

They're obviously a startup with a small team, making some mistakes along the way, like sometimes not having the best communication or having some major issues fixing their bugs, but we should take a step back and carefully analyze it.

When they arrived the 1st time at Appsumo, they brought something new. Quite sure multiple businesses/solopreneurs, have this app paid multiple times in the first couple of months. It's powerful!

They are so good and new to the scene, that "clone apps" have been entering the space with nothing new to show, like the example of the " Notch " most recent copycat, that conveniently ignored Appsumo questions when asked/being compared with "HeyBase". They've copied Heybase 99%, so no original ideas, no future for Notch I believe.

Being this new and disruptive also brings challenges others don't face, so we need to have that into account as a good LTD buyer, when investing on "untested waters".

ATM it's not so important about "what happened" but "if and how they solved it", and they have delivered!!

The new UI it's amazing and keeps improving. The AI brings the latest tech to your fingertips, but you can still use HeyBase without it, and still get the leads coming in.

They have now better and faster communication, so take advantage of it and make things happen!

Note to founders:
1. I would revise the AI tokens since they're on the low side and also consider BYOK so you don't ever need to be worried about LTD users' limits. If you're thinking on addons monetization, there's other ways that would be more accepted and acquired, like giving access to alternative new AI models in the future with smaller addon pricing, and others. It should not be a concern now.

2. If you ever need to think were to cut your time, efforts or resources, don't do it on customer support / brand communication. You're doing great now, so keep the good work!