4.4
Taco ratings
'Customers are all about Heybase, praising its ability to build digital sales rooms with sales materials, video narration, and conversations, the seamless proposal creation, and the smooth integrations. There are a few hiccups like occasional bugs and limited support, just small bumps on the road. Weighing the raves against the occasional grumbles, Heybase is hitting the mark and is a solid buy for those in need of a sales room solution. With an overall rating of 4.6 and a 60-day money-back guarantee, it's worth giving Heybase a try.'
AI-powered summary of customer reviews
Verified purchaser
Lovely design but AI Bot Integration is restrictive
Really like the design and functionality so far and can see a lot of use cases to send custom proposals to people.
However the usecase that is going to be standard very soon is embedding a chat bot with the company information, but I am concerned about how Heybase are limiting any embeds apart from their own chatbot.
Please Heybase team recognise that AI dev is going so fast, and companies will have their own custom & complex AI Chatbot solutions connected to their own databases that can't be replicated with the one you are developing with just adding a Google doc etc.
Please consider using AI in a different way and at least don't restrict embeddings in here or you will cannibalise your own audience.
Otherwise I think it looks great and I can see a lot of use cases for it.
Please pay attention to the feedback you're getting here and about customer service as I'm sure it will serve you very well as you scale. Good luck, look forward to growing with you guys.
Karan_Heybase
Dec 17, 2024Thank you for your thoughtful feedback and suggestions! We truly appreciate your insights and will carefully consider them as we continue to improve.
We understand the growing need for features and integrations, and your input will help shape our roadmap to better align with evolving use cases. We’re also working to enhance customer service and ensure we scale responsibly.
Thanks again for your...
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Verified purchaser
Just upgraded to tier 2
Really happy with everything so just upgraded to tier 2. Yes, there's a few bugs and it can crash when doing things, but majority of the time it's all working fine. Very happy and it's made sending proposals quick and easy
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Verified purchaser
Too many bugs & no support
The sales rooms itself look great, but sometimes they are broken. They have a support forum, but they basically give no quality support. Another problem is that you cannot create sales rooms with custom variables so that a VA (or even api) could quickly create them for different prospects. They tell that this will be available or even party is, but it doesn’t work and help documents are often outdated.
I really really hope that somebody develops a similar company and tool, because the idea is GREAT. But the development and lack of support and reliability are a no go.
I started using Gamma for my purposes now… hopefully the founder will find a drive for excellence one day, because the sales rooms could be phenomenal.
Karan_Heybase
Nov 6, 2024Thank you for your feedback and for sharing what you like about our sales rooms. We’re glad to know you see the potential in the platform, and we’re here to address your concerns.
Our support team is actively available through both our community forum and direct email, where we’re committed to providing timely and effective assistance.
Regarding the API, we’ve temporarily discontinued access as...
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Verified purchaser
Zero support
The product really doesn't have any support at all. No one gets back to you when writing to support. The login function breaks daily. Cname stopped working months ago and now no room can be uniquely branded.. It's really disappointing because the concept is good and the tool looks great but with it constantly crashing and literally ZERO support it makes it functionally useless.
Karan_Heybase
Nov 6, 2024Thank you for sharing your experience, and we apologize for any inconvenience caused with the custom domain functionality and support access.
Regarding the custom domain (CNAME) setup, we recently migrated our service provider to improve overall performance and security. During this transition, we sent multiple email notifications and posted an update in our community to guide users through...
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Verified purchaser
So many crashes
The room itself looks good and once I get it to work, I think my clients will like it.
But getting it to work... I'm starting to despair here. Trying to build a sales room but every few minutes, my entire browser crashes. And changes haven't been saved.
Also, some of the integrations don't seem to work, just gives me a blank page. It's just a pain to get it to work currently. I accidentally delete stuff and there's no back button. I think you guys need to test this yourselves and fix all the bugs before it's ready for use.
Will be great once the bugs are fixed.
Karan_Heybase
Nov 6, 2024Thank you for your feedback, and we’re glad to hear that you see potential in the platform. We wanted to clarify that everything is currently up and running smoothly on our end, and we’re here to help you achieve the best experience with our tools.
If you’re experiencing browser crashes or challenges with unsaved changes, it could be due to local browser settings or compatibility issues. We...
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