4.3
Taco ratings
'Customers are all about Heybase, praising its ability to build digital sales rooms with sales materials, video narration, and conversations, the seamless proposal creation, and the smooth integrations. There are a few hiccups like occasional bugs and limited support, just small bumps on the road. Weighing the raves against the occasional grumbles, Heybase is hitting the mark and is a solid buy for those in need of a sales room solution. With an overall rating of 4.6 and a 60-day money-back guarantee, it's worth giving Heybase a try.'
AI-powered summary of customer reviews
Verified purchaser
Support Needs Improvement
I tried to update the email address on my account, but the support experience was disappointing. The first time, Karan responded and asked for my AppSumo invoice, which I sent, but I have never heard back since last year. I reached out again to support@heybase.io, but still received no reply. It feels like the company is no longer active. Based on my experience, I can't recommend this product to other Sumolings.
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Verified purchaser
midweek support
Bad response time on support. I have reached out 2 days ago, on the chat, and stil no answer. It's in the middle of the week, no holidays, or weekend. So the owner do not look at the site/email/chat daily? Waiting for a reply, so if this is how it starts I'm conserned about the product.
Now on edit: 3 days
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Verified purchaser
Bugs and where's customer support?
Seems great. Worked as expected. But I sent 2 emails with 1 video that had a bug recording. Haven't heard back from them. One bug prevents us from editing the page name. And the second is preventing embedding a webpage URL into a clicked tab. Their contact email on website yielded no responses.
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Verified purchaser
Lovely design but AI Bot Integration is restrictive
Really like the design and functionality so far and can see a lot of use cases to send custom proposals to people.
However the usecase that is going to be standard very soon is embedding a chat bot with the company information, but I am concerned about how Heybase are limiting any embeds apart from their own chatbot.
Please Heybase team recognise that AI dev is going so fast, and companies will have their own custom & complex AI Chatbot solutions connected to their own databases that can't be replicated with the one you are developing with just adding a Google doc etc.
Please consider using AI in a different way and at least don't restrict embeddings in here or you will cannibalise your own audience.
Otherwise I think it looks great and I can see a lot of use cases for it.
Please pay attention to the feedback you're getting here and about customer service as I'm sure it will serve you very well as you scale. Good luck, look forward to growing with you guys.
Karan_Heybase
Dec 17, 2024Thank you for your thoughtful feedback and suggestions! We truly appreciate your insights and will carefully consider them as we continue to improve.
We understand the growing need for features and integrations, and your input will help shape our roadmap to better align with evolving use cases. We’re also working to enhance customer service and ensure we scale responsibly.
Thanks again for your...
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Verified purchaser
Just upgraded to tier 2
Really happy with everything so just upgraded to tier 2. Yes, there's a few bugs and it can crash when doing things, but majority of the time it's all working fine. Very happy and it's made sending proposals quick and easy
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