I see the software as good (i have only tested the UI - not a full test) this is something i would be interested in buying, but the limits are too low without a BYOK integration.
1. Would the team consider a tier 4 option? More limits, an additional employee, etc.
2. More credits
3. The ability to bring your own key. This is one that is an absolute need. (For unlimited use) - i can’t take the...
Founder Team
danielrachlin
Jun 5, 2026
A: Hey Sumo-ling! Thanks a ton for the amazing feedback. Hearing that we could be one of the top tools of the year means the world to us.
We hear you loud and clear on the limits. We're seriously considering a Tier 4 option with much higher credits and more open limits. Also, if you ever run out of credits, you won't get blocked or forced into a monthly subscription. You can just grab...
Q: Does Heyy support Instagram comment-to-DM automation with segmented replies?
Hi, I want to use Heyy for Instagram lead magnet and product workflows.
Example: someone comments “COURSE”, “EBOOK”, “PROMPT”, or “AUDIT” under my Instagram post or Reel, and Heyy automatically sends the correct DM based on that keyword.
Can Heyy natively trigger different DM replies from specific comment keywords on posts or Reels?
For example, can it send a link to an online course, ebook,...
Founder Team
danielrachlin
Edited Jun 1, 2026
A: Hey Yes, Heyy fully supports Instagram comment-to-DM automation. You do not have to wait for someone to message your inbox first; a comment on your posts or Reels can trigger the automated response natively.
This feature works for both Instagram and Facebook. You can configure the trigger to run across all of your content or apply it only to specific posts and Reels. By setting up filters...
Thanks, sounds great! Does Heyy also support AI Assistent to set up the fully system using only text prompting? How difficult is the UX design, I mean is it user-friendly or will it need a lot of time to just understand all the different features and functionality, or is it made as seamless flow`
Hi, The human hand off, how does it work? Can we add human agents to the back and they take over the conversation? Is there a mobile app that alerts the agents human take over is requested?
Something like Intercom/TawkTo where AI initiates the conversation and when human is required, the system alerts the human agents on dashboard and mobile app and they can join the same conversation
Founder Team
danielrachlin
Jun 1, 2026
A: Hi there! While we do not have a dedicated mobile app yet, you can set up WhatsApp or email notifications within your automations to alert agents. For example, when the AI escalates a conversation, a WhatsApp notification is sent and the chat is automatically assigned to your support team.
Everything is managed via our help desk built for large teams. All your channels sit in a single shared...
Do you have actual training videos and not just demo presentations but actual videos that train the use of your application? how about regular training documentations?
Founder Team
danielrachlin
May 31, 2026
A: Hey, We dont have training videos yet but we do have documentation- https://docs.heyy.io , we are constantly working on it and updating it, if the docs didn't help you and you still have questions, our team will be happy to help you!
Q: Tier 3 - 2 AI Employees
On tier 3 does the 2 AI employees mean you can only offer this as a service to 2 clients.
Share Heyy
Q: Tier 4?
I see the software as good (i have only tested the UI - not a full test) this is something i would be interested in buying, but the limits are too low without a BYOK integration.
1. Would the team consider a tier 4 option? More limits, an additional employee, etc.
2. More credits
3. The ability to bring your own key. This is one that is an absolute need. (For unlimited use) - i can’t take the...
danielrachlin
Jun 5, 2026A: Hey Sumo-ling! Thanks a ton for the amazing feedback. Hearing that we could be one of the top tools of the year means the world to us.
We hear you loud and clear on the limits. We're seriously considering a Tier 4 option with much higher credits and more open limits. Also, if you ever run out of credits, you won't get blocked or forced into a monthly subscription. You can just grab...
Share Heyy
Q: Does Heyy support Instagram comment-to-DM automation with segmented replies?
Hi,
I want to use Heyy for Instagram lead magnet and product workflows.
Example: someone comments “COURSE”, “EBOOK”, “PROMPT”, or “AUDIT” under my Instagram post or Reel, and Heyy automatically sends the correct DM based on that keyword.
Can Heyy natively trigger different DM replies from specific comment keywords on posts or Reels?
For example, can it send a link to an online course, ebook,...
danielrachlin
Edited Jun 1, 2026A: Hey
Yes, Heyy fully supports Instagram comment-to-DM automation. You do not have to wait for someone to message your inbox first; a comment on your posts or Reels can trigger the automated response natively.
This feature works for both Instagram and Facebook. You can configure the trigger to run across all of your content or apply it only to specific posts and Reels. By setting up filters...
Share Heyy
Thanks, sounds great! Does Heyy also support AI Assistent to set up the fully system using only text prompting? How difficult is the UX design, I mean is it user-friendly or will it need a lot of time to just understand all the different features and functionality, or is it made as seamless flow`
I guess I need to purchase the Top Tier for this to work? How many messages and replies does 5,000 credits support?
Q: Mobile app for human hand off?
Hi,
The human hand off, how does it work?
Can we add human agents to the back and they take over the conversation?
Is there a mobile app that alerts the agents human take over is requested?
Something like Intercom/TawkTo where AI initiates the conversation and when human is required, the system alerts the human agents on dashboard and mobile app and they can join the same conversation
danielrachlin
Jun 1, 2026A: Hi there!
While we do not have a dedicated mobile app yet, you can set up WhatsApp or email notifications within your automations to alert agents. For example, when the AI escalates a conversation, a WhatsApp notification is sent and the chat is automatically assigned to your support team.
Everything is managed via our help desk built for large teams. All your channels sit in a single shared...
Share Heyy
Q: TRAINING VIDEOS OR DOCUMENTATION
Do you have actual training videos and not just demo presentations but actual videos that train the use of your application? how about regular training documentations?
danielrachlin
May 31, 2026A: Hey,
We dont have training videos yet but we do have documentation- https://docs.heyy.io , we are constantly working on it and updating it, if the docs didn't help you and you still have questions, our team will be happy to help you!
Share Heyy