A: Thanks for the great feedback! Right now the agent remembers everything within a conversation, but it doesn’t yet recognise a returning customer or pick up an earlier conversation days later. Based on your request, we’re adding this. On WhatsApp, Instagram and Messenger, the agent will recognise the customer from their number or profile. On your website, it will recognise them when they return on the same device (but within a few days). Please check back in a week, and if you have any more questions, I'm happy to answer them.