illow Questions

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Q: How do I get my refund?

I wrote to appsumo support to get my refund but didn't get a specific response, just:

Please contact us once you've transferred your data anytime before January 31, 2025 and we'll be happy to process your refund under our We Got Your Back guarantee.

I transferred my data and deleted every site linked to Illow so I wrote again to get my refund but still got the same response:

Please contact us once you've transferred your data anytime before January 31, 2025 and we'll be happy to process your refund under our We Got Your Back guarantee.

I was expecting a response like ok, we've processed the refund. It seems like the refund process is a bit opaque.

rodolforizzo76Dec 16, 2024
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Q: So now it's closing down what are our alternatives?

Such a shame to hear this today, as this app has worked so well for me. Now begins the painstaking task of finding a replacement solution to apply to 100+ websites. :-(

Does anyone have any low-cost suggestions for something similar to Illow that won’t break the bank?

darren861Nov 26, 2024
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Q: This is shutting by virtue of an internal acquisition

look at the email, it is clear there is a restructure and secondly, that these are related entities buying this project. These growth paths having been on appsumo so quickly are not after thoughts. This is what appears a clearly Setout plan and corporate clients, being higher paying ones, should allow financial coverage of the LTD people - and this my friends is the issue. We are all commodities at the end of the day and they have taken money, then flipped the deal on a restructure wihtout us here.

Reg-BPLUSNov 27, 2024
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Q: Is there nothing that can be done?

I love the illow platform and feel gutted that we are just being abandoned after investing in them in their early days. Is there nothing that AS can do to get them to honour our deal? I appreciate the offer of a refund but would much rather continue using the product that I purchased...

SILLSNov 30, 2024
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Q: Illow has been acquired - Yes, it appears an internal acquisition

Read the email. This appears to be an internal acquisition.
Attracting corporate clients = more income higher sales
There are smokes and mirrors going on here not just to appsumo buyers but Appsumo themselves

Reg-BPLUSNov 27, 2024
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Q: Your support mail id?

Hi, can i get your support mail id?
I missed my redemption deadline, and need some help.

VKPLUSOct 10, 2024
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Q: Company is closing Are we getting refund ?

Company is closing Are we getting refund ?

madhanlabPLUSNov 26, 2024
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Q: Can i buy additional codes to hide powered by?

Nathan_BrooksPLUSJan 31, 2024
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Q: Hey Rodrigo, I wanted to urgently bring to your attention the issues I'm facing with the product.

Someone from your team must respond to me as soon as possible. I have been unable to use the Cookie Banner tab, and the Auto-Scan feature is currently not functioning. Despite my attempts to contact you through your website and email, I have not received any assistance.

I would greatly appreciate your immediate attention to resolving these matters.

UniversalDesignzDec 6, 2023
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Q: Hi, I've been using Illow for a few months now and I was delighted with the product...

until now. All of the sudden the text of the banne is HUGE. Where does this text come from ? Where can I change it ?
Also, is it possible to adjust the padding of the banner ?

Here is the text below French version) :

Nous et 1361 autres fournisseurs utilisons des cookies ou des technologies similaires pour optimiser notre site web. Pour personnaliser le contenu et les annonces, nous pouvons stocker et/ou accéder à des informations sur votre appareil et traiter des données personnelles, telles que l'adresse IP. Nous pouvons utiliser des données de géolocalisation précises et l'analyse de l'appareil, mais uniquement avec votre consentement explicite. Vous pouvez accorder, modifier ou retirer votre consentement en cliquant sur "Autorisations personnalisées" ou sur l'icône flottante en cercle. Vos choix s'appliqueront à l'ensemble de nos sous-domaines, garantissant une expérience de navigation transparente et respectueuse de la vie privée.

InFrogWeTrustPLUSDec 1, 2023
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Founder Team
Rodrigo_illow

Rodrigo_illow

May 15, 2024

A: Hi, we launched a new version of the platform with new features! There was a bug in which your banner was updated with IAB features.

We already solved it, sorry for the inconvenience!

Also, remember that you can create tickets using our chatbot on the platform.

Keep making your website's privacy-compliant!!

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Q: Hi!

Does it work with Joomlaor has an integration?

eb0dc5962d31422db744fbc2d37918a1Nov 6, 2023
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Q: Can you please tell me which 24+ languages that you support...

I have not been able to find it on your website

Do you support danish?

bnPLUSSep 13, 2023
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Q: Hi, It is possible to have unlimited domains or a plan with a larger number of domains

andersonfelipePLUSSep 15, 2023
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Q: Hi Rodrigo, Thanks for bringing this to Appsumo.

Would like the unlimited domains and can see this was offered. Can I still get this for the extra payment? Ready to order full stack if it is.

Thanks

etcgroupukPLUSSep 15, 2023
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Q: Hi Team, Wondering if you will be able to fix the black banner that appears on YouTube videos saying "show ...

banner", ideally this will show something that tells the customer to Accept the cookies to see the videos , which we would see on other cookie blockers. Sadly this makes any homepage with youtube videos on it look broken and may put users off continuing to visit the site - not knowing they only need to accept cookies. Thanks!

ciaranconnollyPLUSSep 14, 2023
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Q: I thought appsumo was providing the best deal on tools but this looks like illow are just selling very basic ...

pro plan, thank god I read the review and didn't waste my time.

ashfaque0433PLUSSep 14, 2023
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Q: I sent a pm to illow asking about the full white label function and received the following reply.

I wonder why you on appsumo leave all requests for a full white label function unanswered.
Please confirm this fact in this forum, it unsettles many summolings and should finally be answered clearly.

"We understand your discomfort about this, and we're sorry. But for the moment the branding can be hidden only from the main banner. We are considering the option of completely hiding it later, but it is not a priority nor do we have an estimated date for this, it is just under consideration.

Bests,
Illow's Team."

creative_rsPLUSAug 17, 2023
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Founder Team
Rodrigo_illow

Rodrigo_illow

May 15, 2024

A: Hi, you can hide the powered by illow from the main screen of the banner, it's not possible to do so in the custom permission scene. This limitation is not only for appsumo but for all illow customers

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Q: Do you have a link back to illow website from the custom permission scene, where one cannot hide the illow branding?

so every time a page loads it will have a ping back to illow website, unnecessarily causing slow page load.

hi02Sep 14, 2023
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Q: Do you plan a plugin for joomla (like you do for wordpress)?

himmlischSep 14, 2023
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Q: Hi, CVould you please say more about the feature: "Geolocation banner (adapts banner to visitor's regulation)".

Thank you and best regards,

AlbertPLUSSep 12, 2023
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Founder Team
Rodrigo_illow

Rodrigo_illow

May 14, 2024

A: Hi, we have different banner options, depending on the regulation. The banner to be shown on your website will depend on the visitors IP. So if someone enters from California to your website they will see a banner to comply with CCPA, if they enter from Spain they will see a banner to comply with GDPR. Check more details about this here: https://illow.freshdesk.com/support/solutions/articles/73000612783-types-of-banners-you-will-find-on-our-platform

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