INBOX Reviews

I bought INBOX through AppSumo in 2021 and I’m still using it, mainly for newsletters and the occasional promo email across our brands.

One of the main reasons we chose it was the ability to manage email marketing for multiple brands under the same roof. For us, that was a key feature. We wanted one platform that could handle different brands without separate tools or an extra monthly fee, and INBOX has filled that role well.

I use it about 1–2 times a month, so I’m not a heavy daily sender. It covers the standard EDM features I need: creating campaigns, managing subscribers, sending newsletters, and handling promo emails. For regular marketing use, it has been reliable enough that I’ve kept using it for years.

Support has been good in my experience. Replies aren’t always instant, and sometimes it can take 1–2 business days, but they listen and have resolved the issues I’ve raised.

The main area I’d like to see improved is reporting. I’d like more granular subscriber reporting, especially the ability to see an individual subscriber’s history more clearly. A click heatmap would also be useful, as it would help us understand how people are interacting with our email designs.

Overall, I’m happy with the purchase and I’d recommend INBOX for people who want a practical email marketing tool for newsletters and occasional promos, especially if they manage more than one brand. It has been good value for us, and I’m still using it several years later.

I purchased 3 tier and highly satisfied. I recommend all users. The customer care is also efficient and friendly.
Man Mohan Gupta
Mumbai

After several years of use, I'm satisfied with this product.
Email marketing is intuitive and effective with Inbox.
The newsletter automations are excellent, allowing you to engage your potential customers very easily.
I use Inbox because it's really convenient for my business, despite the fact that email marketing is less effective and productive today than it was twenty years ago.
This is a general problem, however: Inbox does what it's supposed to do well.

In 2023, I bought a top-tier (3 codes LTD) as a future investment, as I usually purchase what I consider great LTDs, waiting for the day I start using them for my businesses. A few days ago, I began accessing many LTDs on my shelf, and INBOX was one of them. However, I am really disappointed with how slow and buggy the software is. I didn’t believe previous reviews and thought those buyers might not have been aware of the platform’s features and settings, assuming that could be an exception. But now, I think they may have moved LTD users to a separate slow server instead of supporting the customers who helped grow the startup in its early days.

I bought 3 Tier license in 2021, activated them, logged in for a while, and decided to wait out until they fix all bugs. Now I have the need to use this, logged in and didn't work, got 500 error, emailed support. This is what I got:

"Accounts that have not been used for a long time are deleted from the system. For this reason, your account has been deleted."

Has anyone else got their account randomly deleted (without any notice) just because they haven't logged in?