Thank you for your inquiry. Indy’s Time Tracker allows you to track time live or manually, with options to start, pause, and resume sessions, and to specify hourly rates for billing.
Time entries can be easily added to invoices with just a few clicks, which helps streamline the billing process. The Time Tracker records the exact time spent without automatically rounding or...
Hello, I have followed your instructions and have applied the appsumo code, but I keep being prompted to upgrade to pro, while trying to set up my account. In the billing section it shows that I have lifetime pro plan and that the code has been applied, but none of the pro functions are working. I have tried to remove the code to try again, but cannot do that either. Please advise
yeah is not so much downgraded, as the code has been applied, but it did not apply pro features. I put in my cc details, when I go to the accounts and upgrade to pro it says balance is $0.00, and if I click on uprgrade, it says "account is lifetime access". But at the very top it says that i am on the Free account... it is a real bummer of a start...
Thank you Marisol, it looks like the issue has been resolved. Thank you. 🙏
Q: Custom Domain & Email Inquiry
I noticed that many users are asking about custom domain and email support. Features like these are essential for tools like Indy. Without them, the tool lacks branding and personalization—factors that many AppSumo users expect, as reflected in the feedback and reviews. Please don't find this offensive; it's simply based on the needs of the target market.
I strongly urge you to integrate these features into Indy and clearly state that they will be included in the deal. You could even add an addition tier that includes these features. Of course, the choice is yours, but without these features, your launch on AppSumo may be largely ineffective.
Other than that, the tool looks great. I'll keep it in my cart until I make a final decision on stacking a license.
Thank you for your thoughtful feedback. We take all user input seriously and carefully consider every suggestion as we continue to improve Indy. We understand the importance of features like custom domains, email support, and branding & personalization, especially for the AppSumo community.
Please feel free to share any further thoughts—you help us make Indy better.
Thanks for your question! Currently, Custom Domains and CNAME setups are not yet available on Indy, so when you send a client a project link, it will use Indy’s domain.
Regarding branding, Indy offers White Labeling, which removes Indy’s branding from client-facing documents like invoices, contracts, proposals, forms, and emails, replacing it with your business logo and...
Q: Changing Dashboard display to local currency (£)
Hi As I'm in England I have set my default currency in "getting paid" to GBP £ and as I build products etc. that's working as expected. But the front page dashboard seems to be stuck in dollars $ for the "Invoice Income" box. Is this configurable anywhere? I think global regionalisation settings would be with adding as not all Indy users are going to be based the US.
Thank you for your feedback. At this time, while you can set your preferred currency for invoices and payment documents in the "Getting Paid" section of your account settings, the main dashboard’s "Invoice Income" box currently only displays amounts in USD.
We recognize that many Indy users are based outside the US, and we appreciate your suggestion to make our services more...
Q: Does Indy time tracker have a billing increment feature?
Marisol_Indy
Jul 19, 2025A: Hello leeann5,
Thank you for your inquiry. Indy’s Time Tracker allows you to track time live or manually, with options to start, pause, and resume sessions, and to specify hourly rates for billing.
Time entries can be easily added to invoices with just a few clicks, which helps streamline the billing process. The Time Tracker records the exact time spent without automatically rounding or...
Share Indy
Q: Account has not upgraded
Hello, I have followed your instructions and have applied the appsumo code, but I keep being prompted to upgrade to pro, while trying to set up my account. In the billing section it shows that I have lifetime pro plan and that the code has been applied, but none of the pro functions are working. I have tried to remove the code to try again, but cannot do that either. Please advise
Marisol_Indy
Jul 14, 2025A: Hi Jo-Anne,
Thank you for your message, and we apologize for the inconvenience. Please email us at support@weareindy.com so we can review your case in detail.
We are always happy to assist you.
Share Indy
Verified purchaser
I am facing same problem, both my accounts were downgraded?!
Verified purchaser
yeah is not so much downgraded, as the code has been applied, but it did not apply pro features. I put in my cc details, when I go to the accounts and upgrade to pro it says balance is $0.00, and if I click on uprgrade, it says "account is lifetime access". But at the very top it says that i am on the Free account... it is a real bummer of a start...
Hello Jennings,
Please email us at support@weareindy.com so we can review your case in detail.
Verified purchaser
Thank you Marisol, it looks like the issue has been resolved. Thank you. 🙏
Q: Custom Domain & Email Inquiry
I noticed that many users are asking about custom domain and email support. Features like these are essential for tools like Indy. Without them, the tool lacks branding and personalization—factors that many AppSumo users expect, as reflected in the feedback and reviews. Please don't find this offensive; it's simply based on the needs of the target market.
I strongly urge you to integrate these features into Indy and clearly state that they will be included in the deal. You could even add an addition tier that includes these features. Of course, the choice is yours, but without these features, your launch on AppSumo may be largely ineffective.
Other than that, the tool looks great. I'll keep it in my cart until I make a final decision on stacking a license.
Let me know what you think.
Marisol_Indy
Jul 10, 2025A: Hello HLM,
Thank you for your thoughtful feedback. We take all user input seriously and carefully consider every suggestion as we continue to improve Indy. We understand the importance of features like custom domains, email support, and branding & personalization, especially for the AppSumo community.
Please feel free to share any further thoughts—you help us make Indy better.
Share Indy
Q: Custom domain - client view
When I send a client a link to the project, will it have my website domain? What do they actually see in terms of branding?
Marisol_Indy
Jul 3, 2025A: Hi Angie,
Thanks for your question! Currently, Custom Domains and CNAME setups are not yet available on Indy, so when you send a client a project link, it will use Indy’s domain.
Regarding branding, Indy offers White Labeling, which removes Indy’s branding from client-facing documents like invoices, contracts, proposals, forms, and emails, replacing it with your business logo and...
Share Indy
Q: Changing Dashboard display to local currency (£)
Hi
As I'm in England I have set my default currency in "getting paid" to GBP £ and as I build products etc. that's working as expected. But the front page dashboard seems to be stuck in dollars $ for the "Invoice Income" box. Is this configurable anywhere? I think global regionalisation settings would be with adding as not all Indy users are going to be based the US.
Marisol_Indy
Jul 1, 2025A: Hi mahne,
Thank you for your feedback. At this time, while you can set your preferred currency for invoices and payment documents in the "Getting Paid" section of your account settings, the main dashboard’s "Invoice Income" box currently only displays amounts in USD.
We recognize that many Indy users are based outside the US, and we appreciate your suggestion to make our services more...
Share Indy