msinghca9Q: Whitelabelled Chat
Hey,
1. I understand all other features would be whitelabelled but would the chat feature would also be whitelabelled.
2. How about the Chat which i see to get in touch with Indy Team. Would it be there and whitelabelled as well?
Marisol_Indy
Edited Jun 18, 2025A: Hello msinghca9,
Thanks for your questions about the chat feature and white-labeling on Indy. Here’s what we can share:
White-labeling of Chat Feature for Your Clients:
Currently, while most of Indy’s features can be white-labeled to match your brand, the chat widget you use to communicate with your clients is not fully white-labeled. This means your clients will see some Indy branding within the chat interface.
Chat Widget to Contact the Indy Support Team:
The chat widget you see in the bottom right corner of the Indy app—used to get in touch with the Indy support team—is not white-labeled and is only available within the Indy platform for Pro community members. This chat is for you to reach Indy’s support and won’t appear on your client-facing portals.
I hope this information is helpful!