InsertChat Questions

Showing 1 - 5 of 407 questions
miguelmazariomiguelmazario
miguelmazario
Mar 13, 2026
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Q: URGENT – Unable to access my account (login redirect issue)

ello,

Since the latest update/announcement on the platform, I’m unable to access my account. Every time I try to log in, I am automatically redirected to the subscription page, and I cannot reach the dashboard.

Because of this issue, all of my bots are currently broken and inaccessible, which is causing a major problem on my side.

I have already tried the following without success:

Different...

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psroberto86psroberto86
psroberto86
Mar 1, 2026
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Q: Why are all the benefits purchased in TIER 3 gone?

Hello, in 2024 I purchased TIER 3 and all those benefits are gone, or at least it's no longer very clear what benefits my plan has within the platform. Besides, they are asking for a payment method for the purpose of preventing abuse and complying with regulations, and even though they say nothing will ever be charged, I don't find that trustworthy at all since there's nothing legal explaining it,...

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bioniczackbioniczack
bioniczack
Feb 25, 2026
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Q: URGENT! LOGIN NOT WORKING

Something got updated and now I can not log in and ALL of my bots are broken. every time I log in it just goes to the subscription page. I can not get to the dashboard. I have tried different browsers, incognito, nothing works. Something was updated as I see a recent announcement, and now I can not access any of my bots.
How do we contact tech support? There is no way to reach the dev team. What is going on? Please help.

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InnovativeMaxInnovativeMax
InnovativeMaxPLUS
Aug 16, 2025
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Q: No Chinese support yet?

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IRONPALMIRONPALM
IRONPALMPLUS
Aug 13, 2025
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Q: InsertChat has been hacked. When will it fixed. Cannot access my account

InsertChat has been hacked, when will this be fixed? I've contacted the support and the founder email provided by Appsumo, and haven't heard anything back. I've never seen this happened to a SAAS product before. Can appsumo contact them to see what's happening? Can someone assure us, his company is still going and hasn't collapsed already?

Proof its been hacked
https://videos.danzydma.com/recordings/hffcNEliXS553zqQU1dL

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