Q: Is Tier 3 on Appsumo Equivalent to the Voice Plan on your website?
I just need to know if I am getting that voice functionality as that's very important for me switching over as I don't like my current phone solution.
A few other questions.
Can we buy additional user seats? And if so what is the cost? Can we also buy additional conversations or voice minutes if needed? How many phone numbers can we have attached to an account? And is it a twillio integration or do we move our number over to intelswift?
Appreciate the answers, I have two businesses. One deeply requires a helpdesk solution for a tour business, the other is a start up consulting company I run so if this solution works well I'll be sending many clients your way.
A: Hi there, thanks for reaching out and for your interest in Intelswift!
Yes, we do support Pipedrive integration. As for the languages, Polish is already available, and if you need Czech or Slovak, we can add them quickly based on client requests. Our goal is to make sure the platform feels local and easy to use wherever you are.
Marian, what about Romanian language for voice chat? Thank you
Q: Capture / Export / UI and UX suggestions
Hi Majda,
Thanks for answering the previous questions.
1)Capture a)Does your platform have a solid GDPR/Data policy? b)Will we be able to specify details we capture (Firstname, Surname, Email, Mobile etc)
2)Export a)Webhooks live by the end of 2025? b)Zapier on roadmap? c)Native intergration with Brevo on roadmap?
3)UX - Please consider Thrivedesk design. Suggestions: a)Using 2 tabs at the bottom - Chat/Help, ditch others. b)'Send us a message' with phone and text icons. If voice is not setup then only needs to be 1 option. c)User info capture isn't intuitive. When after adding your name it doesn't show up in the chat. Normal collection of name/email would be more user friendly. d)If you open a help article in the bot clicking the back arrow doesn't go back to the 'Help' tab list of articles but straight back to the Main tab.
1)Capture a)Does your platform have a solid GDPR/Data policy? Yes, we’re GDPR and SOC 2 compliant, you can check it in our trust center: https://intelswift-security.trust.site/ b)Will we be able to specify details we capture (Firstname, Surname, Email, Mobile etc) Yes, you can configure it in the workflow.
I took a trial and found the UI/UX to be rather archaic in comparison to other chatbot builders out there . You seriously need to work on that . Are there any such plans in the offing ?
Will explore more about the platform and see if it’s a good fit functionality wise .
A: Hi there, thank you for bringing this up. We know how important a smooth and modern UI/UX is, and it’s something our team is already working on improving. Updates are planned to make the experience more intuitive and enjoyable.
In the meantime, I’d encourage you to keep exploring the functionality, as that’s where many users see real value today. Feedback like yours helps us shape the...
A: Hi Matt, Thank you for your questions! I’m happy to answer.
1)Could you confirm you will support incoming and outgoing email as a first touch point within Intelswift including IMAP/SMTP Yes, we confirm that in Q4 we will deliver such a function. (The full list of upcoming features and enhancements can be found in the news section on AppSumo.)
Q: Is Tier 3 on Appsumo Equivalent to the Voice Plan on your website?
I just need to know if I am getting that voice functionality as that's very important for me switching over as I don't like my current phone solution.
A few other questions.
Can we buy additional user seats? And if so what is the cost?
Can we also buy additional conversations or voice minutes if needed?
How many phone numbers can we have attached to an account? And is it a twillio integration or do we move our number over to intelswift?
Appreciate the answers, I have two businesses. One deeply requires a helpdesk solution for a tour business, the other is a start up consulting company I run so if this solution works well I'll be sending many clients your way.
Share Intelswift
Q: lang support
Hello,
I am interested in your system. Does it fully support the Czech Republic, Poland, and Slovakia, or Pipedrive integration?
Thank you.
Majda_Intelswift
Edited Oct 2, 2025A: Hi there, thanks for reaching out and for your interest in Intelswift!
Yes, we do support Pipedrive integration. As for the languages, Polish is already available, and if you need Czech or Slovak, we can add them quickly based on client requests. Our goal is to make sure the platform feels local and easy to use wherever you are.
Share Intelswift
Marian, what about Romanian language for voice chat? Thank you
Q: Capture / Export / UI and UX suggestions
Hi Majda,
Thanks for answering the previous questions.
1)Capture
a)Does your platform have a solid GDPR/Data policy?
b)Will we be able to specify details we capture (Firstname, Surname, Email, Mobile etc)
2)Export
a)Webhooks live by the end of 2025?
b)Zapier on roadmap?
c)Native intergration with Brevo on roadmap?
3)UX - Please consider Thrivedesk design. Suggestions:
a)Using 2 tabs at the bottom - Chat/Help, ditch others.
b)'Send us a message' with phone and text icons. If voice is not setup then only needs to be 1 option.
c)User info capture isn't intuitive. When after adding your name it doesn't show up in the chat. Normal collection of name/email would be more user friendly.
d)If you open a help article in the bot clicking the back arrow doesn't go back to the 'Help' tab list of articles but straight back to the Main tab.
Oksana_Intelswift
Sep 25, 2025A: Hi Matt,
I'm happy to answer your questions.
1)Capture a)Does your platform have a solid GDPR/Data policy?
Yes, we’re GDPR and SOC 2 compliant, you can check it in our trust center: https://intelswift-security.trust.site/
b)Will we be able to specify details we capture (Firstname, Surname, Email, Mobile etc)
Yes, you can configure it in the workflow.
2)Export a)Webhooks live by the end of...
Share Intelswift
Q: UI / UX
I took a trial and found the UI/UX to be rather archaic in comparison to other chatbot builders out there . You seriously need to work on that . Are there any such plans in the offing ?
Will explore more about the platform and see if it’s a good fit functionality wise .
Majda_Intelswift
Sep 24, 2025A: Hi there, thank you for bringing this up.
We know how important a smooth and modern UI/UX is, and it’s something our team is already working on improving. Updates are planned to make the experience more intuitive and enjoyable.
In the meantime, I’d encourage you to keep exploring the functionality, as that’s where many users see real value today. Feedback like yours helps us shape the...
Share Intelswift
Q: Incoming email as a first touch point / Ai credits / iOS app functionality / Extra tier
Hi,
Your product has great potential as an omni channel solution.
1)Could you confirm you will support incoming and outgoing email as a first touch point within Intelswift including IMAP/SMTP
2)Can we use BYOK for additional Ai credits if we use up our monthly allowance?
3)Currently is the iOS app only for live chat - is there plan we can respond to all channels in the app?
4)To make this agency friendly - any news on Tier 4 with additional seats ?
Many thanks,
Matt
Oksana_Intelswift
Sep 23, 2025A: Hi Matt,
Thank you for your questions! I’m happy to answer.
1)Could you confirm you will support incoming and outgoing email as a first touch point within Intelswift including IMAP/SMTP
Yes, we confirm that in Q4 we will deliver such a function.
(The full list of upcoming features and enhancements can be found in the news section on AppSumo.)
2)Can we use BYOK for additional Ai credits if...
Share Intelswift