It is mentioned that this is an Alternative to Zendesk. What is the aim of intelswift? How can it be a real alternative to Zendesk in means how can it compete on the market?
Founder Team
Majda_Intelswift
Dec 1, 2025
A: Hello there, thank you for your question Intelswift positions itself as a practical, modern alternative to Zendesk, offering the same core capabilities without the complexity or the slow, “enterprise-heavy” feel. You still get everything you’d expect from a serious helpdesk platform: omnichannel support, tickets, chat, voice, email, and workflows.
I would like to avoid email communication. This is the email shall be used for notification (for example to inform that a ticket or support request has been answered) but not to exchange information. I mean, the notifications shall be noreply. My current system uses email and this causes great confusion between different threads. Is this possible?
Founder Team
Majda_Intelswift
Edited Nov 27, 2025
A: Hi there,
If you choose not to connect an email to the platform, no communication will go through it. However, it’s not possible to partially set it up—for example, using it only for notifications but not for conversations.
You can turn off inbound email forwarding and use other communication channels instead to avoid email exchanges while still keeping your notifications and support workflow...
Thanks Majda. OK. I can ask the user to avoid email.However, (1) does the user have a link for the specific ticket, or is it a chat that I need to host on my own page? (2) In the case of a chat, is it organized by ticket, or does it exist as a single, continuous chat? (3) Can two users engage in the same ticket simultaneously? (4) Can the user attach/paste images or files?
Hello 1Users interact through the chat widget on your site, and tickets are automatically created either from the chat or through a chat-triggered workflow when needed. 2-Chats stay continuous inside your unified inbox, but tickets are tracked separately in their own section. 3-Yes, they can take over manually. 4-yes images only.
Is the conversation limit applied through every channel?
For example :
If there is a chat through Facebook then the same conversation via email does count towards the limit ?
Founder Team
Oksana_Intelswift
Nov 24, 2025
A: Hi!
Yes, conversation limit applies to every channel if AI Agent asnwers the questions. We give unlimited conversations between Live Agent and customer.
If a conversation goes on Facebook, it cannot be in email at the same time. You can convert that conversation to a ticket and continue it via email, but it will be handled by a human, and we don't track such conversations to the...
Seats are designed for customer support reps or any other team players who will use the Intelswift platform to support customers or configure AI agents.
I have a few more questions before I decide on purchasing the deal:
Are you planning to add more languages to the admin panel in the near future? This is an important factor for us.
Regarding the White Label option included in Tier 3, can I use my own domain to access the platform instead of https://app.intelswift.com? Also, will it be possible...
Founder Team
Oksana_Intelswift
Nov 24, 2025
A: Hi Jose,
I believe you have already gotten all the answers through our support channel. In case you have more, I'm happy to answer.
Q: Alternative to Zendesk?
It is mentioned that this is an Alternative to Zendesk. What is the aim of intelswift? How can it be a real alternative to Zendesk in means how can it compete on the market?
Majda_Intelswift
Dec 1, 2025A: Hello there, thank you for your question
Intelswift positions itself as a practical, modern alternative to Zendesk, offering the same core capabilities without the complexity or the slow, “enterprise-heavy” feel. You still get everything you’d expect from a serious helpdesk platform: omnichannel support, tickets, chat, voice, email, and workflows.
Where we stand out is how simple and fast...
Share Intelswift
Q: Can I block email?
I would like to avoid email communication. This is the email shall be used for notification (for example to inform that a ticket or support request has been answered) but not to exchange information. I mean, the notifications shall be noreply. My current system uses email and this causes great confusion between different threads. Is this possible?
Majda_Intelswift
Edited Nov 27, 2025A: Hi there,
If you choose not to connect an email to the platform, no communication will go through it. However, it’s not possible to partially set it up—for example, using it only for notifications but not for conversations.
You can turn off inbound email forwarding and use other communication channels instead to avoid email exchanges while still keeping your notifications and support workflow...
Share Intelswift
Verified purchaser
Thanks Majda. OK. I can ask the user to avoid email.However, (1) does the user have a link for the specific ticket, or is it a chat that I need to host on my own page? (2) In the case of a chat, is it organized by ticket, or does it exist as a single, continuous chat? (3) Can two users engage in the same ticket simultaneously? (4) Can the user attach/paste images or files?
Hello
1Users interact through the chat widget on your site, and tickets are automatically created either from the chat or through a chat-triggered workflow when needed.
2-Chats stay continuous inside your unified inbox, but tickets are tracked separately in their own section.
3-Yes, they can take over manually.
4-yes images only.
Q: ⭐️ Conversations
Is the conversation limit applied through every channel?
For example :
If there is a chat through Facebook then the same conversation via email does count towards the limit ?
Oksana_Intelswift
Nov 24, 2025A: Hi!
Yes, conversation limit applies to every channel if AI Agent asnwers the questions.
We give unlimited conversations between Live Agent and customer.
If a conversation goes on Facebook, it cannot be in email at the same time. You can convert that conversation to a ticket and continue it via email, but it will be handled by a human, and we don't track such conversations to the...
Share Intelswift
Thank you
Q: Seats
What exactly are seats ?
Oksana_Intelswift
Nov 24, 2025A: Hi!
I'm happy to help.
Seats are designed for customer support reps or any other team players who will use the Intelswift platform to support customers or configure AI agents.
Share Intelswift
Q: More questions
Hi Oksana,
Thank you for your detailed answers!
I have a few more questions before I decide on purchasing the deal:
Are you planning to add more languages to the admin panel in the near future? This is an important factor for us.
Regarding the White Label option included in Tier 3, can I use my own domain to access the platform instead of https://app.intelswift.com? Also, will it be possible...
Oksana_Intelswift
Nov 24, 2025A: Hi Jose,
I believe you have already gotten all the answers through our support channel.
In case you have more, I'm happy to answer.
Share Intelswift
What about us? We are not supposed to see the answers?
Hello Daniel,
Of course, you can have the answers. If you have any questions, we’ll be happy to answer them anytime.