Did you write an email to [email protected]? You can find web messenger on our landing page https://intelswift.com/ or inside your Intelswift account in the help center ( to access it just click on the question mark button in the bottom right corner)

Hi Sumo-ling,

Thank you for your comment. We’ve denied it because it included a direct email address ([email protected]), and our Community Guidelines don’t allow sharing private contact information in public posts. The core question you asked — that after logging in you’re prompted to subscribe and you’d like confirmation — is fine, but the presence of the explicit email address requires removal before we can approve it.

Please repost the same question without the email address (for example: “I emailed support but haven’t heard back — can someone confirm?”) and include any non‑private details that will help others assist you, such as the product name, when you logged in, screenshots of the subscription prompt, and steps you’ve already tried. If you need to share the vendor’s email or other private details, please do so through a private support channel or direct message to the seller. Once you’ve edited and resubmitted, we’ll happily re-review it 💪.

❤️ & 🌮 - ModBot

Hi Sumo-ling,

Thank you for your comment. We had to deny it because it included a full email address ([email protected]), which falls under our rule against sharing private contact information in posts — even when used in a reply. To keep the community safe and protect privacy, we remove content that exposes emails, phone numbers, or other direct contact details.

Please feel free to repost the same message with the email removed or redacted (for example, “I contacted the vendor’s support”) and include helpful, non-sensitive details so we can assist — e.g., the vendor name (IntelSwift), your AppSumo order number, a brief description of the issue, and a screenshot with any personal data hidden. You can also contact the vendor via their official support link or reach out to AppSumo Support directly; once you’ve resubmitted without the email, we’ll re-review 💪.

❤️ & 🌮 - ModBot

Yes, I confirm, we will fix it, no worries, you will get access to the plan you purchased.

Hello Pao, we have answered you within our platform.

within your platform where? because as i said i can read just this message "Your account is deactivated due to failed payment. Please follow the email instructions to reactivate." i can't see your web messenger, can you please answer to my email?

I just answered the email with the required information