How was possibile that I received a mail telling me that you deactivated my account and you ask me to purchase a subscription? I have got a tier 3, what happened?
Founder Team
Oksana_Intelswift
Dec 28, 2025
A: Hi, please reach out to us through our web messenger and give us your tenantID. I'm sure there was a glitch in emails; your account will not be deactivated, but we need to know your tenant ID and email to make sure everything is okay.
Probably you haven't activated your AppSumo license correctly, and you were on a free trial. Anyway, we will resolve this issue once we get all the info needed from you.
Did you write an email to help@intelswift.com? You can find web messenger on our landing page https://intelswift.com/ or inside your Intelswift account in the help center ( to access it just click on the question mark button in the bottom right corner)
Thank you for your comment. We’ve denied it because it included a direct email address (help@intelswift.com), and our Community Guidelines don’t allow sharing private contact information in public posts. The core question you asked — that after logging in you’re prompted to subscribe and you’d like confirmation — is fine, but the presence of the explicit email address requires...
Thank you for your comment. We had to deny it because it included a full email address (help@intelswift.com), which falls under our rule against sharing private contact information in posts — even when used in a reply. To keep the community safe and protect privacy, we remove content that exposes emails, phone numbers, or other direct contact details.
within your platform where? because as i said i can read just this message "Your account is deactivated due to failed payment. Please follow the email instructions to reactivate." i can't see your web messenger, can you please answer to my email?
It is mentioned that this is an Alternative to Zendesk. What is the aim of intelswift? How can it be a real alternative to Zendesk in means how can it compete on the market?
Founder Team
Majda_Intelswift
Dec 1, 2025
A: Hello there, thank you for your question Intelswift positions itself as a practical, modern alternative to Zendesk, offering the same core capabilities without the complexity or the slow, “enterprise-heavy” feel. You still get everything you’d expect from a serious helpdesk platform: omnichannel support, tickets, chat, voice, email, and workflows.
I would like to avoid email communication. This is the email shall be used for notification (for example to inform that a ticket or support request has been answered) but not to exchange information. I mean, the notifications shall be noreply. My current system uses email and this causes great confusion between different threads. Is this possible?
Founder Team
Majda_Intelswift
Edited Nov 27, 2025
A: Hi there,
If you choose not to connect an email to the platform, no communication will go through it. However, it’s not possible to partially set it up—for example, using it only for notifications but not for conversations.
You can turn off inbound email forwarding and use other communication channels instead to avoid email exchanges while still keeping your notifications and support workflow...
Thanks Majda. OK. I can ask the user to avoid email.However, (1) does the user have a link for the specific ticket, or is it a chat that I need to host on my own page? (2) In the case of a chat, is it organized by ticket, or does it exist as a single, continuous chat? (3) Can two users engage in the same ticket simultaneously? (4) Can the user attach/paste images or files?
Hello 1Users interact through the chat widget on your site, and tickets are automatically created either from the chat or through a chat-triggered workflow when needed. 2-Chats stay continuous inside your unified inbox, but tickets are tracked separately in their own section. 3-Yes, they can take over manually. 4-yes images only.
Is the conversation limit applied through every channel?
For example :
If there is a chat through Facebook then the same conversation via email does count towards the limit ?
Founder Team
Oksana_Intelswift
Nov 24, 2025
A: Hi!
Yes, conversation limit applies to every channel if AI Agent asnwers the questions. We give unlimited conversations between Live Agent and customer.
If a conversation goes on Facebook, it cannot be in email at the same time. You can convert that conversation to a ticket and continue it via email, but it will be handled by a human, and we don't track such conversations to the...
Seats are designed for customer support reps or any other team players who will use the Intelswift platform to support customers or configure AI agents.
Q: Account deactivated
How was possibile that I received a mail telling me that you deactivated my account and you ask me to purchase a subscription? I have got a tier 3, what happened?
Oksana_Intelswift
Dec 28, 2025A: Hi, please reach out to us through our web messenger and give us your tenantID. I'm sure there was a glitch in emails; your account will not be deactivated, but we need to know your tenant ID and email to make sure everything is okay.
Share Intelswift
Probably you haven't activated your AppSumo license correctly, and you were on a free trial. Anyway, we will resolve this issue once we get all the info needed from you.
Verified purchaser
Which web messenger? I wrote you an email, where I can find the messenger?
Did you write an email to help@intelswift.com? You can find web messenger on our landing page https://intelswift.com/ or inside your Intelswift account in the help center ( to access it just click on the question mark button in the bottom right corner)
Verified purchaser
After the login I can't navigate the website it just tell me to subscribe, but I wrote an email to your help account, can you please confirm it?
Hi Sumo-ling,
Thank you for your comment. We’ve denied it because it included a direct email address (help@intelswift.com), and our Community Guidelines don’t allow sharing private contact information in public posts. The core question you asked — that after logging in you’re prompted to subscribe and you’d like confirmation — is fine, but the presence of the explicit email address requires...
Hi Sumo-ling,
Thank you for your comment. We had to deny it because it included a full email address (help@intelswift.com), which falls under our rule against sharing private contact information in posts — even when used in a reply. To keep the community safe and protect privacy, we remove content that exposes emails, phone numbers, or other direct contact details.
Please feel free to repost the...
Yes, I confirm, we will fix it, no worries, you will get access to the plan you purchased.
Hello Pao, we have answered you within our platform.
Verified purchaser
within your platform where? because as i said i can read just this message "Your account is deactivated due to failed payment. Please follow the email instructions to reactivate." i can't see your web messenger, can you please answer to my email?
we have answered to your email and are waiting for your reply
Verified purchaser
I just answered the email with the required information
Q: Alternative to Zendesk?
It is mentioned that this is an Alternative to Zendesk. What is the aim of intelswift? How can it be a real alternative to Zendesk in means how can it compete on the market?
Majda_Intelswift
Dec 1, 2025A: Hello there, thank you for your question
Intelswift positions itself as a practical, modern alternative to Zendesk, offering the same core capabilities without the complexity or the slow, “enterprise-heavy” feel. You still get everything you’d expect from a serious helpdesk platform: omnichannel support, tickets, chat, voice, email, and workflows.
Where we stand out is how simple and fast...
Share Intelswift
Q: Can I block email?
I would like to avoid email communication. This is the email shall be used for notification (for example to inform that a ticket or support request has been answered) but not to exchange information. I mean, the notifications shall be noreply. My current system uses email and this causes great confusion between different threads. Is this possible?
Majda_Intelswift
Edited Nov 27, 2025A: Hi there,
If you choose not to connect an email to the platform, no communication will go through it. However, it’s not possible to partially set it up—for example, using it only for notifications but not for conversations.
You can turn off inbound email forwarding and use other communication channels instead to avoid email exchanges while still keeping your notifications and support workflow...
Share Intelswift
Verified purchaser
Thanks Majda. OK. I can ask the user to avoid email.However, (1) does the user have a link for the specific ticket, or is it a chat that I need to host on my own page? (2) In the case of a chat, is it organized by ticket, or does it exist as a single, continuous chat? (3) Can two users engage in the same ticket simultaneously? (4) Can the user attach/paste images or files?
Hello
1Users interact through the chat widget on your site, and tickets are automatically created either from the chat or through a chat-triggered workflow when needed.
2-Chats stay continuous inside your unified inbox, but tickets are tracked separately in their own section.
3-Yes, they can take over manually.
4-yes images only.
Q: ⭐️ Conversations
Is the conversation limit applied through every channel?
For example :
If there is a chat through Facebook then the same conversation via email does count towards the limit ?
Oksana_Intelswift
Nov 24, 2025A: Hi!
Yes, conversation limit applies to every channel if AI Agent asnwers the questions.
We give unlimited conversations between Live Agent and customer.
If a conversation goes on Facebook, it cannot be in email at the same time. You can convert that conversation to a ticket and continue it via email, but it will be handled by a human, and we don't track such conversations to the...
Share Intelswift
Thank you
Q: Seats
What exactly are seats ?
Oksana_Intelswift
Nov 24, 2025A: Hi!
I'm happy to help.
Seats are designed for customer support reps or any other team players who will use the Intelswift platform to support customers or configure AI agents.
Share Intelswift