fgaQ: Can I block email?
I would like to avoid email communication. This is the email shall be used for notification (for example to inform that a ticket or support request has been answered) but not to exchange information. I mean, the notifications shall be noreply. My current system uses email and this causes great confusion between different threads. Is this possible?
Majda_Intelswift
Edited Nov 27, 2025A: Hi there,
If you choose not to connect an email to the platform, no communication will go through it. However, it’s not possible to partially set it up—for example, using it only for notifications but not for conversations.
You can turn off inbound email forwarding and use other communication channels instead to avoid email exchanges while still keeping your notifications and support workflow intact.
Verified purchaser
Thanks Majda. OK. I can ask the user to avoid email.However, (1) does the user have a link for the specific ticket, or is it a chat that I need to host on my own page? (2) In the case of a chat, is it organized by ticket, or does it exist as a single, continuous chat? (3) Can two users engage in the same ticket simultaneously? (4) Can the user attach/paste images or files?
Hello
1Users interact through the chat widget on your site, and tickets are automatically created either from the chat or through a chat-triggered workflow when needed.
2-Chats stay continuous inside your unified inbox, but tickets are tracked separately in their own section.
3-Yes, they can take over manually.
4-yes images only.