I just set up my domain but didn't work and send you guys an email for a help. It set up correctly and checked fine with your domain checking with link in your app. Please help me with this.
Founder Team
Joe_Konvey
Oct 31, 2025
A: Hello there, I am sorry to hear your custom domain setup did not work. Please kindly send us a message at support@konvey.app explaining in details with the domain in question.
We will be glad to assist you further once we receive your message. Thanks.
Is there any video editing tools for Konvey videos??
Founder Team
Joe_Konvey
Oct 31, 2025
A: Hello there, at the moment, there is no in-built video editing in Konvey, but like every other video, you can use your favorite video editing tool to edit videos recorded on Konvey.
Can a Request Link be used for more than one person? Let's say we want our clients to send questions through one link instead of Links changed for each customer for general customer service purpose. Thank you
Yes — absolutely! This was previously answered by Jerry_Konvey who said video request links can be used multiple times by different recipients and there is no limit to the number of videos you can collect with one link; you can create a single generic Request Link for customer support to collect video issues anytime (and create other links for testimonials or campaigns). You can find that answer...
Thank you, so let's say I have a few customers coming through one link, does konvey have an option to answer (Sending Videos) to each of them separately? Thank you
Is konvey like loom like you can record videos and send to the customers or can we upload the videos somewhere like upload on youtube and all and does konvey have an editing suite . And can we upload videos from somewhere else like drive or dropbox etc
Founder Team
Joe_Konvey
Oct 19, 2025
A: Hello there,
Thank you for reaching out. Konvey lets you record your videos and send to your recipients. And you can also request someone to record a video for you and you get it uploaded to your account.
There is no video upload option on Konvey at the moment but this is what we plan to integrate in Konvey in nearest future.
It's hard to believe you have been around for a few years and still only support via email. Do you plan on growing Konvey past a two man operation?
Founder Team
Joe_Konvey
Oct 20, 2025
A: Hello Tony, thanks for your honest feedback. We appreciate it.
Konvey has indeed grown steadily over the years, and while email remains our main support channel for now, we’re expanding our team and preparing to introduce live chat and other support options soon.
Our focus has always been on building reliable, high-quality products that can scale aggressively, and that approach has helped us...
Q: Domain Set Up Help
I just set up my domain but didn't work and send you guys an email for a help. It set up correctly and checked fine with your domain checking with link in your app. Please help me with this.
Joe_Konvey
Oct 31, 2025A: Hello there, I am sorry to hear your custom domain setup did not work. Please kindly send us a message at support@konvey.app explaining in details with the domain in question.
We will be glad to assist you further once we receive your message. Thanks.
Share Konvey
Q: Editing Video Option?
Is there any video editing tools for Konvey videos??
Joe_Konvey
Oct 31, 2025A: Hello there, at the moment, there is no in-built video editing in Konvey, but like every other video, you can use your favorite video editing tool to edit videos recorded on Konvey.
Please let me know if this answers your question.
Share Konvey
Q: Request Video Question
Can a Request Link be used for more than one person? Let's say we want our clients to send questions through one link instead of Links changed for each customer for general customer service purpose. Thank you
Share Konvey
Yes — absolutely! This was previously answered by Jerry_Konvey who said video request links can be used multiple times by different recipients and there is no limit to the number of videos you can collect with one link; you can create a single generic Request Link for customer support to collect video issues anytime (and create other links for testimonials or campaigns). You can find that answer...
Verified purchaser
Thank you, so let's say I have a few customers coming through one link, does konvey have an option to answer (Sending Videos) to each of them separately? Thank you
Q: Make me understand konvey in simple words?
Is konvey like loom like you can record videos and send to the customers or can we upload the videos somewhere like upload on youtube and all and does konvey have an editing suite . And can we upload videos from somewhere else like drive or dropbox etc
Joe_Konvey
Oct 19, 2025A: Hello there,
Thank you for reaching out. Konvey lets you record your videos and send to your recipients. And you can also request someone to record a video for you and you get it uploaded to your account.
There is no video upload option on Konvey at the moment but this is what we plan to integrate in Konvey in nearest future.
I hope this helps.
Share Konvey
Q: Why is support so archaic?
It's hard to believe you have been around for a few years and still only support via email. Do you plan on growing Konvey past a two man operation?
Joe_Konvey
Oct 20, 2025A: Hello Tony, thanks for your honest feedback. We appreciate it.
Konvey has indeed grown steadily over the years, and while email remains our main support channel for now, we’re expanding our team and preparing to introduce live chat and other support options soon.
Our focus has always been on building reliable, high-quality products that can scale aggressively, and that approach has helped us...
Share Konvey