Konvey Reviews

I was impressed by the PRO activeness the owner was (as the 25th of Sept). The first time I got in touch with the owner. Obviously this tool is an LTD, which is in the start of a growth phase. And it has ALOT to learn, and many features that it misses (but those I will cover more of below).
There was something wrong with their platform that made it impossible for me to upload a video, OR send them a message. I sent the owner an email about it. Within the 10 hour window they fixed it.

But this is now a 2nd time there is something wrong with the software (as the 4th of Oct). And both times it was something basic and fundamental. And Iam not able to use the software at all. Both times was something as basic that I cant use the software at all.

Below is the things I see as improvement of the tool. In the past I have used screenpal. And its sad to say that I have to use it regularly even though I just bought konvey, because of the reasons what I said above.

But I would want to able to adjust the window recording screen. That way I/we can adjust the screen to record to.
Like this: https://snipboard.io/9KNbyc.jpg In this case, Iam using screenpal.
Instead of record the entire window. This can be good if you have a smaller screen, and only want to record parts of it. For example only record a Microsoft Document.

Be able to lock the video with passwords.

Use tools BEFORE I upload the video, such as add text, smileys or freeze/blur screens.
In case I show any private passwords, etc.

Like you have on the roadmap, see the analytics of how much any/a person has seen of the video.

See WHERE the person who watched the video is FROM (which part of the world).

You send me % of how many hours I have depleted from my account (in the email). Putting these % depleted hours in the Konvey dashboard is better and more efficient. If you dont like it in the dashboard, another alternative could be on the user settings. What happens if I record 20 times a day? And have a big team. Will I get 20 emails per day telling me how many hours has been depleted ? Is it possible to tick this off somewhere (that I get those emails by Konvey)? If Im not able to tick this off, I will be spammed with these % emails from konvey.

Hope things will be better going forward! <3

Still hedging my bet and upgrade from T2 to T3. And just hope they will be better in the future.

The reason I gave them a 3 Taco and not 1 or 2. Is because I think they can be a good alternative to many other companies that charge 1 leg and half an arm. And I think Konvey can be on to something here. As long as they fix the basic issues that keeps coming up.

I have had many issues with the software. Specifically around browsers. I use Brave, which should work with any Chrome extension or plugin. In addition, I uploaded a video - shared it with a business group, and it was an error and the video was not showing. Then when support responded that the video was up, it was not my video, it was a another persons video and thier voice, not mine.
I understand that when dev are starting out that are many things to deal with, and I have compassion around that.
But my request is to have the basics down before launching.

EDIT:

Well, way to upset a client Joe.

You should check with your team first, because Jerry already confirmed my custom domain settings were correctly configured. And your response is terrible(not the word I wanted to use), because you keep saying is my error with incorrect configuration.

I already set it as the primary domain to use for recordings.

The A record has been added CORRECTLY!!!

Also, I am not going to share my account access, I don't feel comfortable with that and I shouldn't have to share it in the first place.

My videos keep getting overwritten by the last recording.

And I keep have the recurring issue where the videos are replaced by other peoples videos on their accounts.

Next time I'll reach out to them to see if they are comfortable with me having access to them.

Take responsibility for your product and stop blaming me for your issues. Again, I am not the only one having them.

I don't like you at all right now.

And don't blame me again.

Original Post:

I got Konvey for the obvious reasons, as well as for the video request feature, all that, unlimited storage, videos and request all made it very attractive.

But... I'm facing some serious issues that make it unusable.

First I configured my custom domain, but it's still not used as the primary and all my videos are reverted to the dashboard.konvey.com domain url.

I also have recieved other peoples videos in my dashboard, they have been recorded over my videos, and my videos have been overwritten to one video. So it took place of like 4-5 videos.

Support is alright, but if the issues are persisting then they aren't fixing it correctly.

I haven't even tried some of the other features like the embedding, but that sucks to think that it probably won't work.

The closed captions aren't working, and they shouldn't be available to try if they aren't.

Seems like the list could go on and on, so I'll wait till November 10th when my refund date expires to see if it's worth keeping or not.

I have Sendspark which is great, but Konvey actually performed better with the browser plugin where Sendspark has been having trouble.

Hopeful to see some significant progress with Konvey, if not I'll have to use my credits somewhere else.

I really had high hopes of using this, but...no, it's failing.
Here are the problems I have run into:
(1) The video embed code isn't working on my website
(2) When I download my video to my laptop (Macbook) the mp4 file isn't reading in quicktime or even on my phone
(3) When using the link to share the video via text or email, the video does NOT open. The message just says: "Loading video...please wait while we prepare your video" and keeps spinning the circle.
(4) The video will not play on my phone, no matter what I use to open the mp4 file it will not play
(5) When trying to record using screen and video there is a message about failed to connect in both Safari and Chrome (although it has all permissions).
(6) While support will respond, in my time (CST) that's 24-48 hours later...I have work to do.

With that being said, I'm going to wait this out for a few days and hope that they will get this right before I initiate a refund.

Email support and replies was terrible in complete meeting to see issue. poor to no reponse. Also security issue with other peoples video show up in my dashboard
poor product ui and bad user experience!