Hello, on Tier two you have 20000 messages... but is that MONTHLY? Next, after we consume 20,000 messages then, from Japan, I need to pay 0.08 US cents per message or is it 0.005 cents per message? Why should I focus on What's App Marketing for global marketing needs if most of my customers only use LINE (and might you do the same Market strategy on LINE one day? or maybe integrate them somehow?). Why What's App verses other SaaS(es) and will you expand to other platforms? IS THERE ANY WAY TO ADD or integrate regular SMS? How about cell phone number TEXT MESSAGES? Can Sumolings upgrade from T2 to T4 in the Dash even after the AS sale? How many years have you been around? How many subscribers do you have without LTDs? (and with?) (these last two questions are optional if you don't want to say. TY )
My current funnel (admitedly needing to improve) involves a community and individual broadcast messages. I have not yet found a tool that allows me to schedule messages to groups and broadcast. Does it offer this option? Also, I would love to know the price per message. Thank you
A: Hi, Meta do not allow send message to groups yet. Once its available we will build the feature. Secondly, I suggest you to watch our live demo video fully, to have a better understanding on our platform.
Live demo: https://youtu.be/AEh8Rq__6B8
If you have more questions, please let me know anytime. Thanks!
A: Hi, Actually you can using our api and a automation software. We are coming with in app ai solution as well. Currently working on the white label billing system then will complete the rest of the roadmap by end of this year..
If you have more questions, please let me know anytime. Thanks!
A: Hi, Whatsapp have 3 infrastructure. Whatsapp App, Whatsapp business app, Whatsapp business api. We facilitte whatsapp business api. 1 number can not be associated with multiple infrastructure at the same time.
Please note, We already have mobile app. So, you can use our mobile app instead. Thanks!
Personal whatsapp can not be used with lancepilot. You connect your number with lancepilot > and use it from lancepilot web app and Lancepilot Mobile app.
Q: Lead Magnets download.
I am a coach. If someones wants a lead magnet like a checkliste, they have to give me their whatsapp number.
Can I use lancepilot to connect it to my landingpage form. If someone signs up, they will receive the cheetsheet via whatsapp message?
Do I need tier 4 for that to set it up in make.com?
So basically yes you can do that. But you will need a automation software like make.com. We already have api with tier 4. Please note you will need a tech guy as well to setup with our api since native integration with make.com is coming soon.
Your flow should be you collect leads > your automation software send message using lancepilot to your prospect.
i hope this make sense. If you have more questions, please let me know. thanks!
1. Yes we will help you setup if needed, But we have tutorials and easy setup process. 2. We facilitate whatsapp cloud api, so basically when you are connecting a number to lancepilot, that means you are connecting the number with whatsapp cloud api.After connecting number, you will need to must verify your business in meta business manager for your numbers safety as meta ban unverified business and numbers.
To verify your business you will need to provide company incorporation documents, Email, Etc..
If you have more questions, please let me know.Also you can contact our live support for more assistance. Thanks!
A: Hi, Yes you can continue sending messages using our inbox option. i suggest your to watch our live demo video to have a better understanding on our platform!
Live Demo: https://youtu.be/AEh8Rq__6B8
If you have more questions, please let me know anytime. Thanks!
Multiple Chatbots Across Workspaces - Once flows are live, will we be able to run multiple chatbots across different workspaces (i.e., one per number)?
User Activity Triggers for Automation Do you support automation based on user activity (like message seen, not replied, clicked on a link)?
Do you offer live chat support directly within the platform when ever we need any help
WhatsApp Flows / Chatbot Automation Do you currently support WhatsApp Flows or a chatbot flow builder (like AiSensy’s drag-and-drop builder)? If not, when is this feature expected to go live?
1. I believe in app chatbots will be usable separately across 1 workspace. However, If you have more usecase then kindly send us your idea over our live chat. I will check if its possible to make it usable within multiple workspace.
2. Yes
3. Yes
4.Coming soon. expecting it in 2 months.
If you have more questions, please let me know anytime.
Do you have support for WhatsApp Product Catalog integration or payment collection directly through WhatsApp (WhatsApp Pay)?
Custom User Journeys or Trigger-Based Automation
Tag-Based Segmentation & Filtering Is there a way to segment users using tags or filters for more targeted campaign messaging? If not, is it on your roadmap?
Do you support integrations with external tools like pabbly, Google Sheets, or CRMs for lead syncing and automation?
Chatbot Fallback to Human Agent - If chat flows are planned, will there be an option to transfer conversations to a human agent when needed?
Dynamic Variables in Broadcasts - Do your broadcast messages support dynamic variables (like {{name}}, {{order_number}}, etc.) for personalization?
1. Product catelog coming soon! 2. Tigger based automation coming soon. 3. Tag based filter is there but tag based message sending coming soon! 4. Pabbly, google, sheet etc integratin coming soon! 5. Yes, Human chat hanover will be there 6. Dyamic variable already available , video - https://youtu.be/PeFRoC6zdww
if you have more questions please let me know anytime. Thanks!
I am bit confused, I have 3 companies and we have 3 different numbers (one each number deisgnated to one company).
so, if I go to tier 4 which I am planning to so can I operate all 3 numbers from one single dashboard by creating 3 different workspaces?
Secondly, what is the meaning of workspace?
Thirdly, do you have any wordpress plugin, like if I use shopify or wordpress, for my ecommerece platform, I want all the communication should be go from whatsapp, so shopify has option to integrate with wati.io, interakt, platform who are your competitors.
So, is it available in shopify and wordpress?
Thirdly, can you please share your roadmap?
Fourth one, what is extra cost if any per month after purchasing tier 4?
1. Each workspace is separate. You can connect one number to a single workspace. if you are on tier 4, then you can create unlimited workspace that means you can connect unlimited numbers on each workspace.
2. Wordpress, shopify plugin coming soon on our roadmap. Those platforms you mentioned are also providing whatsapp services but ours one are more sophisticated as we are focused on outreaching and CRM.
Roadmap: https://lancepilot.com/roadmaps
3. Apart from the meta conversation charge, or paid addon ( future paid addons if you subscribe ) there is no monthly costs.
I hope this make sense. If you have more questions , please let me know soon. Thanks!
You can also contact live support for faster response!
Is this even possible? Based on this comment, i tried searching online. Does whatsapp really allow keeping the number in the phone and api at the same time?
Meta allowing with very limited feature and not yet possible for most of the regions. So its still a no at this moment. We suggest everyone to keep the whatsapp business app separate and buy a new number for the Api. I hope this make sense. Thanks!
Q: Hello, how do I upgrade from Tier 2 to Tier 4 and pay the difference?
A: Hi, This is the limit from meta. When you initially connect your number, meta gives 250 message per day limit. To increase limit instantly to 1K per day, you will need to verify your business.
to verify > lancepilot > channel > click visit channel manager >> click go to channels, click small whatsapp icon >> click complete business verification
I f you have more questions, please let me know anytime. Thanks!
1. I have Tier 2 of 10 days ago and I want to upgrade to Tiers 4, do I just pay the difference? 2. If I'm browsing another website or app, how do I enable notifications in my browser and play a sound when a customer texts me? 3. How do I activate autoresponders? Do you have a video guide? 4. How can I see my clients' profile photos? This is easier and helps remind me who the client is and what they need. 5. How can integrate the catalog of facebook or wordpress in the whatsapp?
1. You only pay the difference! 2. The sound should already be played, kindly contact live support, if you are not hearing notification sounds for messages. 3. Auto reply : https://youtu.be/bDdiomdX0AE 4. Profile photo and public name of your customers are auto fetched if if you have incoming messages from them! 5 .Catalog is coming soon.
i hope this makes sense. If you still have more questions, please let me know anytime. Thanks again!
Thanks for reaching out! Let's tackle your questions one by one:
1. **Phone Numbers and Country Codes:** It's essential to collect phone numbers with their respective country codes; otherwise, determining the country becomes a guessing game, and we're not in the business of crystal ball readings!
2. **Automatic Country Detection:** When you upload contacts with country codes, our system automatically detects the destination country for each number. For a step-by-step guide on uploading contacts, check out this video: https://youtu.be/cc16TXTZzqs
3. **Message Charges Within 24 Hours:** As of now, if you send multiple template messages within a 24-hour window, you'll be charged for each one. However, starting April 1 ( this date is changed and moved for later from meta ), 2025, utility templates sent within the 24-hour customer service window will be free. On the bright side, if you receive an incoming message from a customer, you can reply for free within the 24-hour window.
I hope this clarifies things! If you have more questions or need further assistance, feel free to reach out anytime. Thanks again!
Q: What is paid and not paid for up front?
Hello, on Tier two you have 20000 messages... but is that MONTHLY? Next, after we consume 20,000 messages then, from Japan, I need to pay 0.08 US cents per message or is it 0.005 cents per message? Why should I focus on What's App Marketing for global marketing needs if most of my customers only use LINE (and might you do the same Market strategy on LINE one day? or maybe integrate them somehow?). Why What's App verses other SaaS(es) and will you expand to other platforms? IS THERE ANY WAY TO ADD or integrate regular SMS? How about cell phone number TEXT MESSAGES? Can Sumolings upgrade from T2 to T4 in the Dash even after the AS sale? How many years have you been around? How many subscribers do you have without LTDs? (and with?) (these last two questions are optional if you don't want to say. TY )
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Q: Automated community/group messages?
My current funnel (admitedly needing to improve) involves a community and individual broadcast messages. I have not yet found a tool that allows me to schedule messages to groups and broadcast. Does it offer this option? Also, I would love to know the price per message. Thank you
istiakahmad
Apr 7, 2025A: Hi, Meta do not allow send message to groups yet. Once its available we will build the feature. Secondly, I suggest you to watch our live demo video fully, to have a better understanding on our platform.
Live demo: https://youtu.be/AEh8Rq__6B8
If you have more questions, please let me know anytime. Thanks!
Share Lancepilot
Q: can i coenct to ai? the roadmap seems a bit stalled bro but i lvoe the work and irmpovements
istiakahmad
Apr 7, 2025A: Hi, Actually you can using our api and a automation software. We are coming with in app ai solution as well. Currently working on the white label billing system then will complete the rest of the roadmap by end of this year..
If you have more questions, please let me know anytime. Thanks!
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Q: WhatsApp and WhatsApp Business
Hello, does it allow use with both regular WhatsApp and WhatsApp Business?
Once linked, does it allow you to reply to messages outside of the Lancepilot app, from the native apps themselves?
Thank you very much.
istiakahmad
Apr 4, 2025A: Hi, Whatsapp have 3 infrastructure. Whatsapp App, Whatsapp business app, Whatsapp business api. We facilitte whatsapp business api. 1 number can not be associated with multiple infrastructure at the same time.
Please note, We already have mobile app. So, you can use our mobile app instead. Thanks!
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so personal whatsapp can't be used with your solution? or it can with the mobile app.
Personal whatsapp can not be used with lancepilot. You connect your number with lancepilot > and use it from lancepilot web app and Lancepilot Mobile app.
Q: Lead Magnets download.
I am a coach. If someones wants a lead magnet like a checkliste, they have to give me their whatsapp number.
Can I use lancepilot to connect it to my landingpage form. If someone signs up, they will receive the cheetsheet via whatsapp message?
Do I need tier 4 for that to set it up in make.com?
istiakahmad
Apr 7, 2025A: Hi There, Thanks for your questions.
So basically yes you can do that. But you will need a automation software like make.com. We already have api with tier 4. Please note you will need a tech guy as well to setup with our api since native integration with make.com is coming soon.
Your flow should be you collect leads > your automation software send message using lancepilot to your prospect.
i hope this make sense. If you have more questions, please let me know. thanks!
Share Lancepilot
Q: how about onboarding process
Can your team assists with onboarding process - Like integrating with FB account & technical concerns
During the onboarding process do we need to have any company documents to be updated?
if yes any list do you have list of documents to be given
istiakahmad
Apr 7, 2025A: HI, Thanks for your questions.
1. Yes we will help you setup if needed, But we have tutorials and easy setup process.
2. We facilitate whatsapp cloud api, so basically when you are connecting a number to lancepilot, that means you are connecting the number with whatsapp cloud api.After connecting number, you will need to must verify your business in meta business manager for your numbers safety as meta ban unverified business and numbers.
To verify your business you will need to provide company incorporation documents, Email, Etc..
If you have more questions, please let me know.Also you can contact our live support for more assistance. Thanks!
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Q: can we integrate webhooks or pabbly.
istiakahmad
Apr 7, 2025A: Hi, Yes, We already have api and webhooks.Pleasse note native integration with pabbly connect is coming soon as wel.
If you have more question, please let me know anytime. Thanks!
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Q: can i user it to message people in this groups or the broadcast things in comunities?
istiakahmad
Apr 5, 2025A: Hi, Yes you can continue sending messages using our inbox option. i suggest your to watch our live demo video to have a better understanding on our platform!
Live Demo: https://youtu.be/AEh8Rq__6B8
If you have more questions, please let me know anytime. Thanks!
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Q: do you connect to WhatsApp on your cloud?
whatsapp domain is not allowed in my work network. however yours is..
can I still connect lancepilot to WhatsApp at home and continue using it in my work network?
istiakahmad
Apr 4, 2025A: Hi, We facilitate whatsapp cloud api. So yes, Kindly watch our live demo video to have a better understanding on our platform.
Live demo: https://youtu.be/AEh8Rq__6B8
If you have more questions, please let me know anytime. Thanks!
Share Lancepilot
Q: Multiple Chatbots Across Workspaces
Multiple Chatbots Across Workspaces - Once flows are live, will we be able to run multiple chatbots across different workspaces (i.e., one per number)?
User Activity Triggers for Automation
Do you support automation based on user activity (like message seen, not replied, clicked on a link)?
Do you offer live chat support directly within the platform when ever we need any help
WhatsApp Flows / Chatbot Automation Do you currently support WhatsApp Flows or a chatbot flow builder (like AiSensy’s drag-and-drop builder)? If not, when is this feature expected to go live?
istiakahmad
Apr 4, 2025A: Hi,
1. I believe in app chatbots will be usable separately across 1 workspace. However, If you have more usecase then kindly send us your idea over our live chat. I will check if its possible to make it usable within multiple workspace.
2. Yes
3. Yes
4.Coming soon. expecting it in 2 months.
If you have more questions, please let me know anytime.
Share Lancepilot
Q: Product Catalog & Payments Integration
Do you have support for WhatsApp Product Catalog integration or payment collection directly through WhatsApp (WhatsApp Pay)?
Custom User Journeys or Trigger-Based Automation
Tag-Based Segmentation & Filtering Is there a way to segment users using tags or filters for more targeted campaign messaging? If not, is it on your roadmap?
Do you support integrations with external tools like pabbly, Google Sheets, or CRMs for lead syncing and automation?
Chatbot Fallback to Human Agent - If chat flows are planned, will there be an option to transfer conversations to a human agent when needed?
Dynamic Variables in Broadcasts - Do your broadcast messages support dynamic variables (like {{name}}, {{order_number}}, etc.) for personalization?
istiakahmad
Apr 4, 2025A: Hi,
1. Product catelog coming soon!
2. Tigger based automation coming soon.
3. Tag based filter is there but tag based message sending coming soon!
4. Pabbly, google, sheet etc integratin coming soon!
5. Yes, Human chat hanover will be there
6. Dyamic variable already available , video - https://youtu.be/PeFRoC6zdww
if you have more questions please let me know anytime. Thanks!
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Q: do you have chat flow option
Do you have chat flow option where for preset messages will be displayed as and when customer select the options. Which is in Ai sensy as chat flow
istiakahmad
Apr 4, 2025A: Hi, The chat flow coming soon. If you have more questions, please let me know anytime. Thanks!
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Q: Regarding Plans
I am bit confused, I have 3 companies and we have 3 different numbers (one each number deisgnated to one company).
so, if I go to tier 4 which I am planning to so can I operate all 3 numbers from one single dashboard by creating 3 different workspaces?
Secondly, what is the meaning of workspace?
Thirdly, do you have any wordpress plugin, like if I use shopify or wordpress, for my ecommerece platform, I want all the communication should be go from whatsapp, so shopify has option to integrate with wati.io, interakt, platform who are your competitors.
So, is it available in shopify and wordpress?
Thirdly, can you please share your roadmap?
Fourth one, what is extra cost if any per month after purchasing tier 4?
Thank you
istiakahmad
Apr 4, 2025A: Hi, Your Answers are as follows:
1. Each workspace is separate. You can connect one number to a single workspace. if you are on tier 4, then you can create unlimited workspace that means you can connect unlimited numbers on each workspace.
2. Wordpress, shopify plugin coming soon on our roadmap. Those platforms you mentioned are also providing whatsapp services but ours one are more sophisticated as we are focused on outreaching and CRM.
Roadmap: https://lancepilot.com/roadmaps
3. Apart from the meta conversation charge, or paid addon ( future paid addons if you subscribe ) there is no monthly costs.
I hope this make sense. If you have more questions , please let me know soon. Thanks!
You can also contact live support for faster response!
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Q: cost
can you explain others cost , beside purchasing the software , like "2 fa pin " , or others cost so i can see if it fit to me? thank you
istiakahmad
Mar 31, 2025A: Hi, Apart from the platform cost, you will need to pay for the meta conversation cost.
Cost calculator: https://lancepilot.com/cost-calculator
I suggest you to watch our live demo video to have a better understanding on our platform.
Live demo: https://youtu.be/AEh8Rq__6B8
If you have any more questions, please let me know anytime. Thanks!
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Q: Whatsapp business
Hello, does the new meta update now support WhatsApp Business, keeping the number on the phone and the API at the same time?
istiakahmad
Mar 22, 2025A: Hi, Thanks for your question. Update coming soon regarding this. Thanks!
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Is this even possible? Based on this comment, i tried searching online. Does whatsapp really allow keeping the number in the phone and api at the same time?
Meta allowing with very limited feature and not yet possible for most of the regions. So its still a no at this moment. We suggest everyone to keep the whatsapp business app separate and buy a new number for the Api. I hope this make sense. Thanks!
Q: Hello, how do I upgrade from Tier 2 to Tier 4 and pay the difference?
istiakahmad
Mar 31, 2025A: Hi, Simply Go to appsumo >> products >> lancepilot >>> Click the action button >> click change plan.
if you still have questions, please let me know anytime. Thanks!
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Q: Hello, Why the limit of 250 messages /day
Hello, do you mind to explain why there is the limit or if it can be lifted off if you go for Higher Tier , Thank you
istiakahmad
Mar 31, 2025A: Hi, This is the limit from meta. When you initially connect your number, meta gives 250 message per day limit. To increase limit instantly to 1K per day, you will need to verify your business.
to verify > lancepilot > channel > click visit channel manager >> click go to channels, click small whatsapp icon >> click complete business verification
I f you have more questions, please let me know anytime. Thanks!
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Q: Whatsapp questions
Hi, I've left a load of WhatsApp questions which remain unanswered. Please could these be looked at.
You did mention about answering them but then there was nothing.
Thanks
istiakahmad
Mar 28, 2025A: Hi There, Answered. If you have more questions, please let me know anytime. Thanks again!
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Q: Hello. I have some questions
1. I have Tier 2 of 10 days ago and I want to upgrade to Tiers 4, do I just pay the difference?
2. If I'm browsing another website or app, how do I enable notifications in my browser and play a sound when a customer texts me?
3. How do I activate autoresponders? Do you have a video guide?
4. How can I see my clients' profile photos?
This is easier and helps remind me who the client is and what they need.
5. How can integrate the catalog of facebook or wordpress in the whatsapp?
istiakahmad
Mar 27, 2025A: Hi, Thanks for your questions.
1. You only pay the difference!
2. The sound should already be played, kindly contact live support, if you are not hearing notification sounds for messages.
3. Auto reply : https://youtu.be/bDdiomdX0AE
4. Profile photo and public name of your customers are auto fetched if if you have incoming messages from them!
5 .Catalog is coming soon.
i hope this makes sense. If you still have more questions, please let me know anytime. Thanks again!
Share Lancepilot
Q: How do I know what country a user is in?
1. I collect a mobile number what’s the best way to identify the user country?
2. Can I use an api to bring new user numbers on to the platform? If so can your platform segment them into their ‘countries’?
3. 24 hr window: does that mean if I send x3 messages in only get charged for one?
istiakahmad
Mar 27, 2025A: Hey there,
Thanks for reaching out! Let's tackle your questions one by one:
1. **Phone Numbers and Country Codes:**
It's essential to collect phone numbers with their respective country codes; otherwise, determining the country becomes a guessing game, and we're not in the business of crystal ball readings!
2. **Automatic Country Detection:**
When you upload contacts with country codes, our system automatically detects the destination country for each number. For a step-by-step guide on uploading contacts, check out this video: https://youtu.be/cc16TXTZzqs
3. **Message Charges Within 24 Hours:**
As of now, if you send multiple template messages within a 24-hour window, you'll be charged for each one. However, starting April 1 ( this date is changed and moved for later from meta ), 2025, utility templates sent within the 24-hour customer service window will be free.
On the bright side, if you receive an incoming message from a customer, you can reply for free within the 24-hour window.
I hope this clarifies things! If you have more questions or need further assistance, feel free to reach out anytime. Thanks again!
Share Lancepilot