To Istiak Ahmad:

The abrupt shutdown of Lancepilot without adequate notice or a transition plan is a massive failure of your responsibility to the customers who trusted you. You took our money and our data, and abandoning the platform in this manner causes direct operational damage to our businesses. "Startups fail" is never a valid excuse for leaving your users completely stranded.

We demand clear, immediate answers so we can attempt to salvage our workflows:

What is the exact timeline and process for issuing full refunds to all affected customers?

What is the exact procedure to immediately retrieve and export all of our business data?

It is highly unprofessional and frankly embarrassing that you are actively seeking new clients for Product Hunt positioning services while ignoring your obligations to the users you just abandoned.