Q: Problems with synchronizing / adding new devices - customer numer is 17826
Hello Dear Letterly team,
my customer numer is 17826 - I installed my first Devices in august 2024.
On Sunday I ordered annother Code by appsumo.
I do not understand how to get my already existing Messages and textes on the web ?
It is very very complicated and frustrating.
Every afford I do is without effect.
Can You please send and provide an instruction how to install a new device and synchronize the existing Content ?
Best wishes
Martin
Ilfat_Letterly
Edited Apr 29, 2025A: Hi! Sorry to hear you’re having this issue — but don’t worry, we’ll sort everything out and help you get it fixed!
For now, please send us a message at hi@letterly.app so we can take a closer look and help you directly.
We’ve already started reviewing your case, but it’s better to go over the details via email.
Just in case this wasn’t very clear from our side, here’s a quick reminder: To make your mobile notes appear on the web version, you need to:
- activate all your codes at account.letterly.app
- log in to both mobile and web using the same email address
That’s it — your notes will sync automatically :)