Recording time

Question

Hi team,\u000a\u000aLove the app and bought a lifetime license for the pro plan some time ago. I see the lenght of the recordings is changed to 90 minutes per recording. In my account it still says 15 minutes. \u000a\u000aIs the 90 minutes only for new customers, or will it be available for old customers as well?

Ilfat_Letterly · Answer

Hi Nick,\u000a\u000aThanks for the question. The new limit is available for customers as well.\u000a\u000aPlease let us know if you updated the app to the latest version. If the problem is still there, could you please reach out to us via email at hi@letterly.app \u000a\u000aThanks!

JBFerguson · Answer

How can I update the app? I have Plan 2 and I downloaded the app today, on June 2nd. The \u0022Account\u0027 app still shows 15 mins and I find no option anywhere to update it. Likewise I just today downloaded the web and mobile (iOS) versions. This is after May 28 and I can\u0027t find anything on those apps where it tells me how long a note can be nor does it have an \u0022update\u0022 selection. Please advise!

Nick_Waal_Webdesign · Answer

Ah, I didn’t update yet. My apologies! Got the 90 minutes indeed after the update. Thnx and keep up the good work!

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