This company has shady business practices. I purchased Tier5 a year or so ago, and created a small number of websites. Although it did not performed as I expected, I decided to keep it. I was able to published the websites to a custom domain, using both CNAME 'WWW' and A Record for '@'. Some time later, I created another website and attempted to published using both CNAME and A Record. I was informed that I could only publish using CNAME and if I wanted to do both A Record, I would need to upgrade to the PAID Elite Plan. Very deceitful.
Fast Forward to a few weeks ago. After not using the platform for quite a while, I decided to use it to create a website. After logging in, I was automatically taken to a New Interface. I was in a hurry and did not want to learn the New Interface, so I clicked on the button to Switch me back to the Legacy Interface. I used the Legacy Interface, created and published the website, without any issues. Two weeks later, I decided to use the Lindo.AI platform again. After logging in, it Again, automatically takes me to the New Interface. I decided to use the New Interface. I created two websites, but when I attempted to publish/activate the websites, it, prompted me to Upgrade to a Paid Elite Plan, in order to Activate the websites. I was totally confused, since I had Tier 5 plan, which allows for 150 websites, and I had only published 10-12 at this point. I sent an email to Support, but No Response. After 4 days later, I sent another follow-up to Support, and still No Response. During this time, I am being bombarded with their marketing and promotional emails about their new products. So I responded to one of their Marketing emails, and requested support for my support ticket. After a couple of back and forth email exchanges, I was eventually told that because I used the New Interface to create the new websites, I had to Upgrade to the Elite Paid Plan, if I want to publish them. Or my option is to Delete the two websites that I created with the New Interface, and then go back and re-create them under the Legacy Interface. The Shady business practice is that when you log on, they automatically take you into the New Interface, not realizing that this is a Paid Upgrade, and then you need to be aware that you are Required to Click the button, to go back to the Legacy Interface. Proper business practice is to take you into the Legacy Interface, one that you have already Paid to use, and then Make it a REQUIRED Click Action, to take you to a New Paid Interface!!! This is Very Shady Business Practice and it is close to being called Fraud!!!