LiveChatAI

Use an AI chatbot and live chat to improve customer support and reduce ticket volume

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The customer is always right, but you’re not always online to let them know. (Anything else I can dream for you? I mean *do.*)

And anyone who’s been on an automated customer support line knows the struggle of getting answers from a robot.

What if you could provide personalized support 24/7 using an intelligent AI bot that knows everything there is to know about your business?

Get to know LiveChatAI.

TL;DR

too long didn't read
Integrate your AI chatbot with human support to instantly connect with a real person for more clarity
Resolve most customer queries and cut down on support tickets with a GPT4-powered AI chatbot

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Allows Existing Accounts

Overview

LiveChatAI is an AI chatbot that blends advanced AI with live agents to deliver personalized customer support around the clock.

Eliminate customer support wait times and reduce ticket volume by deploying an AI-powered chatbot that’s always available.

LiveChatAI lets you customize your AI chatbot to prepare for specific prompts and personalize responses—you can even give it a name!

You can switch between GPT 3.5 Turbo and GPT-4 so your chatbot can provide accurate support no matter how complex the customer query.

AI bot usage

Provide excellent customer support around the clock with an AI chatbot.

You can schedule your chatbot’s active hours to be online 24/7 or just when your human support team is offline.

Set up rules for chatbot-to-human handoff, letting a live agent can step in to provide more clarity and support to users.

LiveChatAI can connect with users on multiple messaging platforms, including Intercom, Slack, and WhatsApp.

Even better, your new chatbot will be able to collect customer emails, so your team can follow up when they log back on.

Customer support chat

Combine AI and human support across messaging channels like WhatsApp and Slack.

Train your AI chatbot with your own content! That way, it can provide relevant answers to any customer query.

Let this new chatbot crawl your website via URL or sitemap to learn everything there is to know about your business.

After crawling your site, you can choose which pages to use for training data and remove irrelevant content like your login page.

And with every response, users can click on a button to see where the information is pulled from and explore further.

Chatbot training

Train your chatbot using specific content from your website.

Integrate the chatbot on your website as a page embed or a floating chat widget that users can access anywhere.

LiveChatAI can answer queries in 95 languages, letting you respond to customer queries from nearly any part of the world.

The more questions the bot answers, the more it learns, improves its answers, and enhances your overall customer support experience.

Improve chatbots

Answer queries in 95 languages and improve your customer support over time.

With the right tool, you can finally wake up to a clean slate of customer support tickets. ("Guess I don’t need this 'not before my coffee' mug anymore!")

That’s because LiveChatAI supports your team with a ChatGPT-powered chatbot that’s trained to know your business front-to-back.

Provide smarter customer support.

Get lifetime access to LiveChatAI today!

Updates from LiveChatAI

LiveChatAI intro post

Posted Aug 1, 2023

Company and product FAQs

Posted Aug 1, 2023

Questions
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Questions & Reviews

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Showing 5 of 103 questions

Q: Is this coming back?

dp96Jan 2, 2024
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Q: Hello, I am on an Appsumo Tier 3 lifetime license.

This does not seem to allow using AI actions. In fact, when selecting "AI actions" it says "Upgrade Your Plan", but then there is no possibility to upgrade. Will you enable this new functionality for AppSumo users, or how can this be upgraded?

info2235PLUSDec 4, 2023
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Founder Team
Emre_LiveChatAI.com

Emre_LiveChatAI.com

May 15, 2024

A: Hello, AI Actions should already be active for AppSumo Tier 3 users. If you're experiencing difficulties accessing this feature, it might be due to a glitch in your account. Please try logging out and back in to see if the issue is resolved. If the problem persists, contact our support team at support@livechatai.com for further assistance. Our customer service team will be more than happy to help you.

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Q: Hi there - is there any way to get a users email address?

Have it on a site that missed a chat and no email address was collected which is a waste

a58f067c9d784493b8a7e827b49e9c11Oct 31, 2023
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Founder Team
Emre_LiveChatAI.com

Emre_LiveChatAI.com

May 14, 2024

A: Hello! If a customer connects to the AI bot with an associated account, their email is automatically transferred to the system. However, if the customer connects to the AI bot without an account, after requesting human support, they are prompted to enter their email address through a question. If the customer is offline during the conversation, the response from the agent is communicated to the customer via email.
If you have any further questions or thoughts, please feel free to share them with us. Your feedback is invaluable to us! 💡🚀

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Q: I purchased another livechat software here, which has become abandonware.

Will this actively be developed? Improve live agent transfers and features, etc?

armavitaPLUSNov 1, 2023
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Founder Team
Emre_LiveChatAI.com

Emre_LiveChatAI.com

May 15, 2024

A: Yes, LiveChatAI is continuously developed and improved. Our team is dedicated to enhancing the platform's features, including the live agent transfer process. For instance, we recently published a special integration with Make.com.
Moreover, LiveChatAI now supports the direct addition of custom questions and answers as a data source for training your AI bot. This feature allows for a more nuanced understanding of your specific business needs and contributes to the ongoing improvement of the platform.
So, you can expect LiveChatAI to keep evolving and getting better over time, adapting to your needs and providing efficient, accurate customer support.
If you have any further questions or thoughts, please feel free to share them with us. Your feedback is invaluable to us! 💡🚀

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Q: Please, do I connect the chat with ChatGPT???

Something like chatfuel? Any difference?

dr.davidromanNov 2, 2023
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Founder Team
Emre_LiveChatAI.com

Emre_LiveChatAI.com

May 15, 2024

A: You cannot directly connect LiveChatAI with ChatGPT. However, both platforms can be used for customer support. LiveChatAI offers a unique feature of integrating AI bots with human-led live chat.
If you have any further questions or thoughts, please feel free to share them with us. Your feedback is invaluable to us! 💡🚀

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