thanks a lot for your question. At this moment we are not planning to do that but definitely we will consider it in the future. Right now the best way to contact our support is via email (support@livewebinar.com).
Q: before I ask for a refund and just stick with Zoom.
I open two tickets and wasn't able to get any help.
when i share how can the attendees get the option to hear sound from their mobile device or compute. I am presenting from a website that has videos and the attendees can not hear. Not a problem when I test on Teams and Zoom. How can I get attendees the ability to hear sound from my website?
Thank you for reaching out. I understand the importance of ensuring a smooth experience for your attendees. In LiveWebinar, you can enable attendees to hear sound from your website by using the 'Share Audio' feature when sharing a browser tab. This allows for a seamless audio experience during your presentation.
If you encounter any difficulties or have further questions, please don't...
Could you contact us via email at support@livewebinar.com? Our support superheroes will help you to add the codes :)
Q: Just a couple of quick questions, I'm considering stacking 6 codes, please respond with this in mind:
1) How ...
many presenters can attend a single webinar session? 2) Are account assistants (moderators) counted towards overall participant limit? 2) Do you have any countdown timers to embed on our sales/registration pages? 3) Can me make Webinars in a series or are they always set up as one time events? 4) If we have a permanent room, will this be counted as a concurrent session even if the room is neither occupied or being used? 5) With the room branding option is it possible to remove & replace your logo & text completely with our logo & text? 6) When the webinar ends is it possible for us to specify a unique exit URL?
Thanks a lot for these questions. I will answer them all below:
ad.1. During the webinar you can set presenter role to any participant. The number of presenters is limited by overall number of participants that can join your event. ad.2. Yes, they're counted to the participants limit. ad.3. Yes, we have a countdown timer :) ad.4. We have three types of rooms - instant...
Q: My dashboard says: Scheduled Events
You have 0 Scheduled Events out of: 30.
Do we only get to schedule 30 video meetings per month? I don't see anywhere in the Appsumo offer that we are limited to the number of meetings. Please clarify. Thanks,
You can have up to 30 events planned at the moment, but those events that are already finished will be transferred to the "past events" tab, so automatically it will make some space for new ones.
If you have any further questions, please do not hesitate to contact us at support@livewebinar.com.
Q: Do you have or plan to have any support group on Facebook Discord or elsewhere❓
Maciej_LiveWebinar
May 14, 2024A: Hi Jack,
thanks a lot for your question. At this moment we are not planning to do that but definitely we will consider it in the future. Right now the best way to contact our support is via email (support@livewebinar.com).
Have a wonderful day!
Share LiveWebinar
Q: before I ask for a refund and just stick with Zoom.
I open two tickets and wasn't able to get any help.
when i share how can the attendees get the option to hear sound from their mobile device or compute. I am presenting from a website that has videos and the attendees can not hear. Not a problem when I test on Teams and Zoom. How can I get attendees the ability to hear sound from my website?
Karolina_LiveWebinar
May 14, 2024A: Hello,
Thank you for reaching out. I understand the importance of ensuring a smooth experience for your attendees. In LiveWebinar, you can enable attendees to hear sound from your website by using the 'Share Audio' feature when sharing a browser tab. This allows for a seamless audio experience during your presentation.
If you encounter any difficulties or have further questions, please don't...
Share LiveWebinar
Q: I bought 3 codes.
Where I should insert them to apply LTD to my existing account on LiveWebinar?
Share LiveWebinar
Hi Murat,
Could you contact us via email at support@livewebinar.com? Our support superheroes will help you to add the codes :)
Q: Just a couple of quick questions, I'm considering stacking 6 codes, please respond with this in mind: 1) How ...
many presenters can attend a single webinar session?
2) Are account assistants (moderators) counted towards overall participant limit?
2) Do you have any countdown timers to embed on our sales/registration pages?
3) Can me make Webinars in a series or are they always set up as one time events?
4) If we have a permanent room, will this be counted as a concurrent session even if the room is neither occupied or being used?
5) With the room branding option is it possible to remove & replace your logo & text completely with our logo & text?
6) When the webinar ends is it possible for us to specify a unique exit URL?
Thank you in advance for your answers.
Regards,
Mark
Maciej_LiveWebinar
May 14, 2024A: Hi TheVikingGeneral!
Thanks a lot for these questions. I will answer them all below:
ad.1. During the webinar you can set presenter role to any participant. The number of presenters is limited by overall number of participants that can join your event.
ad.2. Yes, they're counted to the participants limit.
ad.3. Yes, we have a countdown timer :)
ad.4. We have three types of rooms - instant...
Share LiveWebinar
Q: My dashboard says: Scheduled Events You have 0 Scheduled Events out of: 30.
Do we only get to schedule 30 video meetings per month? I don't see anywhere in the Appsumo offer that we are limited to the number of meetings.
Please clarify.
Thanks,
Share LiveWebinar
Hi sendmestuff36,
Thanks for your question!
You can have up to 30 events planned at the moment, but those events that are already finished will be transferred to the "past events" tab, so automatically it will make some space for new ones.
If you have any further questions, please do not hesitate to contact us at support@livewebinar.com.
Verified purchaser
Thanks for the quick reply and clarifying this for me.