Automatic replies

Question

How do automatic replies work? I would like to have a pool of automatic answers assigned to number of stars of the review, Automatic answers would be randomly used.

How do you solve the automation? Is it AI based, or can I specify the answers?

KacperBednarz · Answer

Hi Ludoja,\u000aThe automatic replies feature in Local Rank Tracker allows you to engage with customer reviews efficiently, and it offers two main options for managing those replies:\u000a\u000a1. AI\u002DBased Automatic Replies:\u000a\u000aThe system utilizes AI to generate personalized responses to customer reviews. The AI takes into account the content of the review, the rating (number of stars), and other context to craft a response that matches your brand\u0027s voice.\u000aYou can set parameters for the AI, such as tone (friendly, formal, etc.), length, and specific keywords to emphasize, allowing the AI to create responses that are consistent with your style.\u000a\u000a2. Pre\u002DDefined Pool of Responses:\u000a\u000aYou can create a custom pool of responses that are manually written. Each response can be categorized based on the star rating (e.g., a set of replies for 5\u002Dstar reviews, another set for 3\u002Dstar reviews, etc.).\u000a\u000aThis manual setup gives you complete control over the content of each response, while still automating the process.\u000a\u000aHowever, responses must be manually published. The app does not automatically post replies — you decide when and how to engage with reviews.

PawelBurda · Answer

Automatic replies in Local Rank Tracker work in two ways:\u000a\u000a1. AI\u002Dbased replies: The system uses AI to generate responses based on the review content and star rating. You can set parameters like tone (friendly, formal), length, and keywords to ensure the AI matches your brand\u0027s voice.\u000a\u000a2. Pre\u002Ddefined pool of responses: You can create a set of custom responses assigned to specific star ratings (e.g., different replies for 1\u002Dstar, 3\u002Dstar, and 5\u002Dstar reviews). The system will randomly select from your pool, ensuring variety.\u000a\u000aThe automation triggers replies based on the review\u0027s star rating. You can either use AI\u002Dgenerated responses or manually create a pool of answers. You can review and approve replies before posting, giving you a semi\u002Dautomated process.

Ludoja · Answer

Are the AI based replies available only in tiers 3+? If not what 3+ feature: \u0022Bulk AI updates and replies generation\u0022 means?

Local Rank Tracker

Share Local Rank Tracker

Related questions